Total Loss Auto Claims Advisor II

TD•Markham, ON

19h•CA$58,800 - CA$83,000•Hybrid

About The Position

TD Insurance is part of TD Bank Group (TD) and we’re driven to provide legendary experiences and trusted advice to our customers. We help protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance products and services are available through a network of more than 1,000 TD branches and online. In Canada we have two lines of business: General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number-one provider of critical illness insurance and direct life and health insurance in Canada. At TD Insurance, we’re committed to fostering an inclusive, accessible environment for our colleagues. With a national workforce of over 4,000 employees that span Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and we’re dedicated to helping you grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is important to help our colleagues unlock their full potential. More than just a job, we offer rewarding careers. TD Insurance Auto Centre Teams provide a 'one stop shop' for customers by making it easy to address all their auto claim needs—they can drop off their vehicle, pick up a rental and speak to a claims professional all in one convenient location. We strive to build deep and long-lasting relationships with our customers by creating value, understanding their needs and delivering personalized, trusted advice.

Requirements

College or university degree required.
Minimum of 3+ years of relevant experience, with at least 1 year of claims experience in Auto Insurance.
CIP course requirements based on necessary licenses for business needs
Industry accreditation and training generally required.
Intermediate-level knowledge with related training and/or experience.
Ability to make independent decisions, demonstrate critical thinking, and act without a handbook when needed.
Strong organizational and time management skills, such as effective calendar use and task prioritization.
Excellent communication skills, both for providing updates and for handling difficult settlement conversations.
Demonstrated commitment to teamwork, diversity, and supporting a positive workplace culture.
Openness to working with diverse teams and contributing to an inclusive environment

Responsibilities

Participate fully as a member of the team, supporting a positive work environment that promotes service to the business, quality, innovation, and teamwork.
Ensure timely communication of issues and points of interest within the team and business unit.
Continuously enhance knowledge and expertise in own area and participate in knowledge transfer within the team.
Stay current on emerging trends and developments, and grow knowledge of the business, related tools, and techniques.
Engage in personal performance management and development activities, including cross-training within the team.
Keep others informed and up-to-date about the status and progress of projects and all relevant day-to-day activities.
Willingly assist others in the completion and performance of work activities; provide training, coaching, and guidance as appropriate.
Contribute to a fair, positive, and equitable environment that supports a diverse workforce.
Act as a brand champion for the business area/function and the bank, both internally and externally.
Apply an intermediate level of knowledge to handle routine claims with minimal to moderate risk.
Handle Core Auto, focusing on total loss vehicles and conducting settlement conversations.
Responsible for Core Claims with limited settlement authority; escalate claims exceeding authority for approval.
Complete work within specifically defined parameters, with guidance and direction from management as necessary.
Utilise the tools required for daily operations, such as Ask Sage and Espace.
Maintain strong time management skills to handle a high-pressure environment and meet service level agreements (SLA), including phone call handling targets.