Auto Casualty Claims Supervisor

FCIC•Bedford Park, IL

1d•Hybrid

About The Position

First Chicago Insurance Company is seeking an experienced Auto Casualty Claims Supervisor or a seasoned Auto Casualty Claims Adjuster looking for career advancement to lead a team. This role involves direct supervision of the Auto Casualty Claims unit, ensuring compliance with state-mandated claims handling guidelines, proper investigation and conclusion of claims, monitoring production, staff development, and file quality. This is a hybrid position after training, and local candidates are preferred for either the Bedford Park or Oak Brook locations.

Requirements

5+ years auto liability claims, PD, Casualty Claims and/or supervisory experience
5+ years managing litigated personal auto files a plus
Non-Standard auto claims handling experience a plus, not required
Strong technical and administrative background in auto claims handling
Ability to work independently on technical and administrative matters in accordance with company policy and procedures
Good leadership, training and development skills
Excellent communication, interpersonal and organizational skills
Ability to pass written examinations where required by state statutes to become a licensed claim

Nice To Haves

5+ years managing litigated personal auto files
Non-Standard auto claims handling experience

Responsibilities

Lead, motivate, and provide direction to the Auto Casualty Unit staff members.
Conduct file and diary reviews for the purpose of monitoring adjuster's work and to ensure appropriate investigation, documentation and fair claim settlement practices are followed, and company quality standards are maintained.
Place appropriate authority level on claim files based upon investigation of facts and approve settlement checks within authority.
Review reports, design and support the implementation of procedures which improve claim settlement and customer service levels, and ensure that desired quality and quantity levels are maintained.
Oversee the implementation and monitoring of procedures to assure effectiveness and compliance.
Determine training needs of the department and establish and participate in programs to ensure training needs of personnel and processes.
Work with staff relative to any suits drawn on cases with respect to litigation handling.
Develop and manage a cost effective defense strategy.
Identify Systems issues/problems/suggestions for enhancements.
Manage the administrative functions of the unit which include: Review, provide direction and assign new losses, Screening and selecting candidates, Setting performance objectives and monitoring performance results, Conduct performance appraisals, Complete reports as necessary, Daily review of files for payment approvals over adjuster authority and the transfer of files to appropriate areas (SIU, Litigation, Total Loss, Subrogation, etc.).
Conduct unit meetings.
Review and respond to Department of Insurance complaints.
Review and direct claim activity on customer inquiries.
Complete special projects as assigned.