Auto Body Estimator
About The Position
The Estimator provides an exceptional customer experience by creating estimates and coordinating customers’ repair needs, including communication throughout the repair process. The role accurately assesses vehicle damage and documents required repairs and replacement parts on the damage appraisal. The Estimator works with all team members to support the repair facility’s KPIs and the customer experience. The position involves documenting customer interactions, providing timely and accurate repair-process updates, meeting insurance-client requirements, and following the company’s operating procedures for customer drop-offs, repair planning, communication, and delivery. The Estimator may participate in production walks, safety and staff meetings, and recommended training. Duties and responsibilities may change, and reasonable accommodations may be made for individuals with disabilities to perform essential functions.
Requirements
- High school diploma or equivalent.
- Knowledge of vehicle repairs and OE guidelines.
- At least 1 year of experience with DRP compliance.
- Basic computer skills.
- Valid driver’s license.
- Willingness to complete I-CAR Training.
- Awareness of where to look for answers.
Responsibilities
- Document each customer interaction efficiently and accurately, including pertinent details.
- Provide customers with accurate and timely information, guide them through the repair process, and deliver excellent customer service.
- Comply with insurance-client requirements, processes, and metrics.
- Follow company operating procedures for customer drop-offs, repair planning, customer communication, and delivery.
- Communicate customer requests and needs to appropriate team members.
- Greet customers positively in person and by phone.
- Understand required insurance programs and procedures.
- Participate in daily production walks with the Management Team, as required.
- Support team members when required.
- Participate in monthly Health & Safety and staff meetings, if required.
- Attend training, information sessions, and workshops recommended by the Store Manager.
- Maintain store KPIs by maximizing role performance.
- Uphold the company’s Core Values of Honesty, Integrity, and Respect.
- Assess vehicle damage and document required repairs and parts replacement on damage appraisals.
Benefits
- Annual paid time off (PTO) plans.
- Two weeks of paid parental leave for full-time employees working at least 30 hours per week.
- Six paid holidays annually.
- Medical, prescription drug, dental, and vision insurance effective on Day 1.
- 401(k) retirement plan with company match.
- Employer-paid short-term disability and life insurance.
- Additional voluntary life insurance.
- Continuing education opportunities.
- Free prescription or non-prescription safety glasses annually.
- Annual voluntary uniform stipend.
- Voluntary daily pay option.
- May be eligible for bonuses tied to individual or business initiatives.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
