Auto Body Estimator

Boyd Group Services•Colorado Springs, CO

1d•$55,000 - $78,000

About The Position

The Estimator provides an exceptional customer experience by preparing estimates and coordinating customers’ repair needs, including communication throughout the repair process. The role assesses vehicle damage and documents required repairs and parts replacement on damage appraisals. The Estimator works in alignment with facility team members to support repair-facility KPIs, while keeping customers and insurance companies informed and updated. The position is open until filled, with applications reviewed on a rolling basis.

Requirements

High school diploma or equivalent.
Knowledge of repairs and OE guidelines.
Awareness of where to look for answers.
Basic computer skills.
Compliance for DRPs, with a minimum of 1 year of experience.
Willingness to complete I-CAR Training.
Valid driver’s license.

Responsibilities

Document every customer interaction and update records efficiently and accurately with pertinent details.
Provide customers with accurate, timely information and guide them through the repair process while delivering excellent customer service.
Comply with insurance-client requirements, processes, and metrics.
Follow WOW Operating Ways for customer drop-offs, repair planning, customer communication, and delivery.
Communicate customer requests and needs to appropriate team members.
Greet customers positively in person and on the phone.
Understand required insurance programs and procedures.
Participate in daily production walks with the Management Team, as required.
Support other team members when required.
Participate in monthly Health & Safety and staff meetings, if required.
Attend training, information sessions, and workshops recommended by the Store Manager.
Accurately assess vehicle damage and document needed repairs and parts replacement on damage appraisals.

Benefits

Annual paid time off (PTO) plans.
Two weeks of paid parental leave for full-time employees who work a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option.
May be eligible for bonus opportunities tied to individual or business initiatives.