Auto Body Estimator
About The Position
The Estimator provides an exceptional customer experience by preparing repair estimates and coordinating customers’ repair needs, communication, and updates throughout the repair process. The role assesses vehicle damage and documents necessary repairs and parts replacements on damage appraisals. The Estimator works in alignment with team members to support the repair facility’s KPIs and customer experience. The position requires knowledge of repairs and OE guidelines, basic computer skills, awareness of where to find answers, compliance with DRP requirements, and willingness to complete I-CAR Training. A valid driver’s license is required. The physical demands of the job must be met to perform its essential functions; reasonable accommodation may be made for individuals with disabilities. Compensation is estimated at $66,000–$94,000 per year, with commissions based on location and revenue metrics, sales, and individual performance. The position may also be eligible for bonuses tied to individual or business initiatives.
Requirements
- High school diploma or equivalent.
- Knowledge of repairs and OE guidelines.
- Basic computer skills.
- Compliance with DRP requirements and a minimum of 1 year of experience.
- Willingness to complete I-CAR Training.
- Valid driver’s license.
- Awareness of where to look for answers.
Responsibilities
- Document every customer interaction and update records efficiently and accurately with pertinent details.
- Provide customers with accurate and timely information, guide them through the repair process, and deliver excellent customer service.
- Comply with insurance client requirements, processes, and metrics.
- Follow WOW Operating Ways for customer drop-offs, repair planning, customer communication, and vehicle delivery.
- Communicate customer requests and needs to appropriate team members.
- Greet customers positively in person and on the phone.
- Understand required insurance programs and procedures.
- Participate in daily production walks with the Management Team, as required.
- Support team members when required.
- Participate in monthly Health & Safety and staff meetings, if required.
- Attend training, information sessions, and workshops recommended by the Store Manager.
- Assess vehicle damage and document necessary repairs and parts replacement on damage appraisals.
- Coordinate repair needs and communicate with customers and insurance companies throughout the repair process.
Benefits
- Annual paid time off (PTO) plans.
- Two weeks of paid parental leave for full-time employees who work a minimum of 30 hours per week.
- Six paid holidays annually.
- Medical, prescription drug, dental, and vision insurance effective Day 1.
- 401(k) retirement plan with company match.
- Employer-paid short-term disability and life insurance.
- Additional voluntary life insurance.
- Continuing education opportunities.
- Free prescription or non-prescription safety glasses annually.
- Annual voluntary uniform stipend.
- Voluntary daily pay option.
- Potential bonus opportunities tied to individual or business initiatives.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
