Auto Bodily Injury Claims Specialist

Lonestar • Richardson, TX

1d • Hybrid

About The Position

Lonestar is seeking an experienced Auto Bodily Injury Claims Specialist to investigate and resolve complex bodily injury and casualty claims while providing strong service to policyholders and claimants. The specialist manages claims from investigation through resolution, analyzing coverage, evaluating liability and damages, negotiating settlements, and maintaining accurate documentation in compliance with company procedures and state regulations.

The role involves working with claimants, attorneys, third parties, medical providers, and management throughout the claims process. The schedule is Monday through Friday, either 8:00 AM–5:00 PM or 8:30 AM–5:30 PM. After approximately 90 days of training, the position follows a hybrid schedule of three days in the office and two days remote.

Requirements

• 3–5 years of Auto Bodily Injury and/or Casualty Claims experience.
• Texas All-Lines Adjuster License.
• Strong understanding of legal and medical terminology.
• Experience investigating, evaluating, negotiating, and resolving bodily injury claims.
• Excellent analytical, negotiation, organizational, and communication skills.
• Experience working in an automated claims processing environment.
• Ability to develop and maintain positive relationships with customers, attorneys, vendors, and internal team members.
• Knowledge of policy interpretation, claim procedures, state regulations, and fraud prevention practices.

Nice To Haves

• Multi-State Adjuster Licensing.
• Non-Standard Auto Insurance experience.
• Bilingual ability; Spanish is preferred but not required.

Responsibilities

• Review assigned claims and determine appropriate courses of action.
• Conduct thorough investigations regarding coverage, liability, and damages.
• Accurately document claim activity and maintain complete claim files.
• Handle bodily injury and coverage claims in accordance with company procedures and regulatory requirements.
• Collaborate with claimants, attorneys, third parties, medical providers, and management throughout the claims process.
• Research applicable case law and state statutes to support claim investigations and evaluations.
• Evaluate claims and prepare recommendations for settlement authority.
• Monitor claim expenses and maintain cost-effective claim handling practices.
• Notify reinsurers on qualifying claims.
• Perform additional duties as assigned.

Benefits

• Medical, dental, and vision insurance.
• Telemedicine benefits.
• 401(k) with company match.
• Life insurance.
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Paid Time Off.
• Paid holidays.
• Tuition reimbursement.
• Training programs.
• Wellness program.
• Career development opportunities.
• Company-sponsored events and team activities.
• Hybrid work schedule after training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed