Auto Appraisal Supervisor

United Auto Insurance•Miami Gardens, FL

2d•Remote

About The Position

United Automobile Insurance Company (UAIC), a family-owned and innovative leader in the property and casualty insurance industry, is seeking a results-driven Appraisal Supervisor (Field) to join our team. Founded in 1989, UAIC is one of the largest privately held insurance companies in the United States, committed to providing quality service, disciplined underwriting, and strategic claims handling. We invest substantial resources in personnel and technology to ensure maximum efficiency and specialized operations. This role oversees the accurate and timely assessment of vehicle damages, ensures compliance with state regulations, assists with subrogation estimates/total losses, and upholds quality standards across appraisal operations. The position can be performed remotely within the South Florida area.

Requirements

5+ years of experience in auto claims or vehicle damage appraisals
2+ years in a supervisory or leadership role preferred
High school diploma or equivalent required
Proficiency with estimating software (CCC One, Audatex, Mitchell, etc.)
Strong knowledge of Florida-specific repair laws and insurance regulations
Valid driver's license and ability to travel for in-person inspections (if applicable)

Nice To Haves

Associate’s or bachelor’s degree preferred
Industry certifications (I-CAR, ASE, etc.) a plus

Responsibilities

Organize, mentor, and develop a high-performing team of field and/or virtual appraisers.
Assign, monitor, and prioritize appraisal workloads to meet service level agreements (SLAs) and company objectives.
Conduct regular team meetings to share updates, resolve issues, and encourage engagement.
Provide coaching, feedback, and performance evaluations to foster individual and team growth.
Review complex or high-value claims for estimate accuracy, policy compliance, and state regulatory adherence.
Serve as a point of escalation for disputed or sensitive claims.
Collaborate with adjusters, repair facilities, and legal or compliance teams when necessary.
Implement and manage quality assurance programs to ensure consistent and accurate appraisals.
Conduct regular audits and provide feedback to improve appraisal performance.
Develop and deliver training sessions to enhance appraiser skills and knowledge of evolving industry practices.
Ensure all appraisal activities align with state regulations (especially Florida), company guidelines, and ethical standards.
Stay current on repair laws, parts/materials pricing trends, and insurance industry best practices.