Authorizations Communications Coordinator

360 Behavioral Health•Los Angeles, CA

1d•Hybrid

About The Position

360 Behavioral Health is seeking an organized and detail-oriented Authorizations Coordinator (Healthcare Insurance & Client Services) to support our client Access team. In this role, you will manage insurance authorizations and reauthorizations to ensure clients receive uninterrupted services while collaborating with internal teams and external payors.

Requirements

High School Diploma or GED.
Minimum of 1 year of insurance authorization experience.
Minimum of 1 year of experience working with insurance companies, regional centers, or healthcare payors.
Experience using CRM, EMR, or similar data-entry systems.
Proficiency with Microsoft Office, including Excel.
Strong organizational and time-management skills.
Excellent written and verbal communication skills.
Ability to work independently and collaboratively within a team environment.

Nice To Haves

Experience in healthcare, behavioral health, ABA, medical billing, or client access services.
Familiarity with insurance authorization processes and payor portals.

Responsibilities

Submit and track insurance authorizations and reauthorizations.
Review documentation to ensure payor requirements are met.
Enter and maintain authorization information in company systems.
Communicate authorization updates with Operations and clinical teams.
Monitor authorization requests, approvals, denials, and follow-up actions.
Maintain accurate client authorization records and documentation.
Support Billing, Intake, and Clinical Operations teams with authorization-related needs.
Assist with eligibility reporting, audits, and department projects.
Manage authorization-related emails and communications.
Help ensure continuity of care for clients by preventing authorization lapses.