Authorization Coordinator - Cal AIM

Care Partners•Irvine, CA

6d•Onsite

About The Position

The Authorization Coordinator plays a pivotal role in managing the authorization lifecycle, ensuring service utilization is monitored, renewals are completed on time, and accurate hours are applied. This includes collaborating with families, caregivers, and insurance representatives to provide seamless support. The ideal candidate for Care Partners Authorization Coordinator must radiate a passion for helping others and embody Care Partners’ core values of love, empathy, and compassion.

Requirements

Experience in authorization coordination or a related role within the disability services field.
Exceptional attention to detail and organizational skills.
Strong interpersonal and communication skills, with a compassionate and professional demeanor.
Proficiency in computer systems, including Microsoft Office, CRM platforms, and internet-based applications.
Ability to pass a federal background screen.
Valid driver’s license and proof of current auto insurance.

Nice To Haves

A college degree is preferred but not required.

Responsibilities

Oversee the full lifecycle of service authorizations, from initial requests to renewals.
Ensure that utilization is tracked and managed accurately to maximize approved hours.
Verify that all service hours are applied appropriately and in compliance with guidelines.
Maintain accurate records of authorizations and renewals in the company’s CRM system.
Ensure all processes comply with state regulations and Cal AIM requirements.
Serve as the primary point of contact for authorization-related inquiries from families and Cal AIM representatives.
Provide clear, timely updates to families and caregivers regarding authorization statuses.
Build and maintain strong relationships with clients, families, and Cal AIM representatives.
Act as a trusted resource for families navigating the authorization process for disability services.
Work closely with the Intake and Operations teams to ensure authorization accuracy and smooth transitions to care services.
Provide feedback and recommendations to improve the authorization process and overall efficiency.