Auditor Nocturno - Condado Ocean Club

The Condado Collection•San Juan, PR

3d•Onsite

About The Position

The Condado Collection is a collection of hospitality properties in Puerto Rico, ranging from classic and modern luxury hotels to restaurants and entertainment. The Condado Ocean Club is a modern oasis in the city center. This is a club open to all who value unique experiences and travel-inspired cultural connections. Our goal is to create experiences and inspire travel not only for our guests but also for our workforce. We are confident that our team members are the key to delivering passionate and authentic hospitality service. Let's create a collection of memories together!

Requirements

Hospitality-oriented.
Previous experience in hospitality or front desk operations, preferably in a night audit role.
Ability to work independently and stay focused during overnight hours.
Ability to work quickly and efficiently, especially under pressure.
Fully bilingual (Spanish and English).

Nice To Haves

Previous experience with OPERA PMS, preferred.

Responsibilities

Welcome all guests according to company standards, anticipate and attend to guests' service needs especially during the night shift.
Attend to guests at the front desk by providing the highest level of service possible efficiently, courteously, and professionally.
Assist with check-ins and check-outs, as well as any special guest requests during the night shift.
Reconcile daily financial transactions, including room charges, cash payments, and credit card transactions.
Prepare financial account reports and complete the night audit process in the hotel management system (PMS).
Prepare and deliver end-of-day reports to management.
Coordinate with housekeeping, security, and other departments as needed to maintain smooth overnight hotel operations.
Perform all duties according to hotel policies, procedures, internal rules, and standards.
Be knowledgeable about day and night hotel operations, review event sheets, bulletin boards, and stay up-to-date with all changes, new procedures, and events.
Follow all cash and banking procedures to check out all guests efficiently.
Be familiar with the AM/PM checklist to ensure smooth daily operations.
Follow all company safety and security procedures; report accidents, injuries, and unsafe working conditions to the manager; and complete safety training and certifications.
Develop and maintain positive working relationships with others, support the team to achieve common goals.
Ensure uniform and personal appearance are always clean and professional.
Maintain the confidentiality of proprietary information.
Perform other reasonable duties as assigned by supervisors.