Auditor, Airport Operations Quality Assurance
About The Position
Reporting to the Manager, Standards and Quality Assurance, this role is pivotal in maintaining safety, efficiency, and quality standards across all aspects of airport operations. By conducting thorough audits, ensuring regulatory compliance, and implementing continuous improvement initiatives, the Quality Assurance Auditor plays a crucial role in upholding the integrity and reliability of Porter’s systems and services. This will involve evaluating, planning, and executing quality assurance audits of airport processes and procedures; working with multiple departments to evaluate and implement improvements in airport business processes to improve efficiency and reduce costs; and working with multiple departments to track and execute safety investigations and the completion of corrective actions assigned to Airport Operations. In addition, this role will compile and analyze airport safety and operational data for reporting purposes and trend analysis.
Requirements
- University degree and/or acceptable combination of education, training and/or related work experience
- Minimum of 3-5 years in Airport Operations, Quality assurance, Safety assurance or equivalent experience
- Demonstrated knowledge and/or experience in quality management principles, quality assurance, and/or auditing techniques
- Strong knowledge of safety management systems and demonstrated experience of investigation and root cause analysis
- Superior written and verbal communication skills
- Strong analytical and problem-solving skills
- A background in report creation and distribution is required
- High proficiency in Windows-based applications, Word, Excel, and PowerPoint. Working knowledge of the Google Suite
- Ability to prioritize and manage multiple tasks at the same time
- Highly motivated and self-directed with a keen attention to detail
- Ability to adapt quickly to new situations, problem solve and affect positive change in a fast-paced, dynamic environment
- Flexibility and availability to work varied hours, including weekends, if required.
- Ability to Travel across Porter’s network - Canada ,U.S, Caribbean, Mexico ( 35%-50% depending on operational requirement)
- Able to travel on short notice for up to one week
- Able to hold and maintain a valid Passport (required for travel)
- Able to hold and maintain a valid Restricted Area Identification Card (RAIC - Canada). Able to obtain and hold all required security clearances and airport passes at all operating stations.
Nice To Haves
- Certified Auditors are preferred (ISO/ASQ/IOSA)
- Fluency in English and Spanish would be an asset
- Knowledge of Transport Canada and Canadian Transportation Agency requirements is an asset
Responsibilities
- Perform systematic and thorough audits of airport ops procedures, processes, facilities, and personnel to ensure compliance with industry standards, regulatory requirements, and company policies.
- Conduct external vendor audits i.e. Ramp Operations, Customer Service Operations, De-Icing and Fueling operations
- Assist in maintaining and updating detailed audit checklists for all functions and elements under the approved manuals and quality assurance program
- Conduct activities associated with audit preparation and planning, audit performance, audit reporting, follow-up and closure
- Develop /validate root cause analysis. Recommend corrective actions based on root cause analysis
- Investigate, analyze and recommend solutions to resolve identified process gaps
- Analyze operational performance, safety and inspection data to identify trends, recurring discrepancies, procedural non-compliance, emerging operational risks and procedural improvement opportunities.
- Perform periodic checks to assess the requirement for supplemental training, coaching, enforcement, or procedural changes
- Conducts regular performance standards inspections throughout the Porter network to identify instances and trends of procedural non-conformance and lack of compliance with service level agreements.
- Conduct thorough investigation of reported safety incidents and hazards in consultation with departmental subject matter experts.
- Liaise with departmental managers to identify and implement the necessary corrective action to audit findings and safety issues that are reported in to the Safety Management System
- Track, coordinate, and report on the timelines and progress of investigations and corrective action as they relate to Airport Operations
- Provide updates to the Safety Department regarding the progress and completion of investigations, analyses, implementation of corrective action, and audit processes
- Provide updates to Airport Leadership on the status of the Airports safety response
- Conduct trend analysis and develop reports on Airport safety and operational performance
- Actively participate in Porter’s Safety Management System (SMS), including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy
- Support the Learning and Development team by reporting station and contractor training deficiencies as captured during audits/standard checks
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
