Retiree) Benefit Administration Processing (Remote)

Businessolver

8d•$18 - $28•Remote

About The Position

Businessolver is growing and is looking to add a Quality Specialist, Benefit Administration Operations (or Biz Ops Specialist) to our team. We are on the hunt for Quality and Process Improvement professionals who are looking to continue their career with an innovative and fast growing company. Our team’s mission is to increase quality, accountability, and efficiency throughout Business Operations. We do this by owning 5 key areas: 1) Quality and Audit, 2) Controls and Risk Mitigation, 3) Process Improvement and Product Development, 4) Onboarding / Offboarding Transition Support and Management, and 5) Workforce Planning / Forecasting / Productivity and Other Data Analyses. The Business Operations Specialist will directly contribute to each of these areas and our mission overall. A passion for problem solving, quality, and a desire to drive improvement is integral to success.

Requirements

Bachelor’s degree or equivalent business experience
Quality Assurance (outside of a call center environment) experience related to business operations or client benefits administration services
Proven intermediate Excel knowledge
Experience using Pivot tables, lookups, and nested functions
Proactive problem solver - strong critical thinking & adaptable to change

Nice To Haves

Benefit Administration experience strongly preferred
Specifically with COBRA administration, verification services, leave-of-absence, retiree services, or compliance
Process Documentation and Technical Writing experience a plus
Experience Training Others Using Process Documentation

Responsibilities

Conduct weekly quality audits and communicate results to support training and development needs
Serve as owner of one or more controls, reports, or audits
Maintain and review process documentation to BSC standards
Partner with Product Development teams to complete system testing and bug validations
Identify process gaps and propose solutions
Support client calls and inquiries when necessary
Support our global partners and internal business operations teams with aided training and responses to inquiries
Participate in toll gate meetings to assist and support new service onboardings and client takeover processing activity as needed by onboarding owner
Take accountability for entire process from receipt of work to resolution and closure
1st and 2nd level refund approvals
Serve as owner for offboarding clients, which includes serving as the subject matter expert on internal and client/vendor calls as needed
Serve as a day-to-day liaison between our internal client partners and clients, making sure we understand all goals, objectives, and time constraints
Partner with internal teams to identify and discuss trends and training needs, providing support and expertise to the Member Services team as needed