Audiovisual Technician - Information Technology

Hard Rock Hotel & Casino Ottawa • Tejon, NM

3d • Onsite

About The Position

The Audio Visual Technician I (AV Tech) provides leadership, high-quality expertise, and timely support for all Nightlife Audio Visual systems. This team member will support digital video distribution systems (Optibase, etc), Crestron, AMX, CobraNet; DSP and all associated technologies such as digital signage, TV and other feeds, microphones, sound systems and more. The AV tech will research and recommend technical solutions for client needs, coordinating from proposal to implementation to training and support. The tech will provide break/fix support to casino systems as required.

Requirements

• Bachelor’s degree program with 1 to 2 years of related experience and/or training or an equivalent combination of education and experience.
• Strong leadership and interpersonal skills
• Excellent interpersonal, oral and written communication skills.
• Meticulous, organized and accurate
• Extreme confidentiality.
• Familiarity with a variety of computer systems and applications.
• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Manage multiple details and tasks concurrently in a changing environment.
• Able to work effectively in a team environment.
• Analyze and think about how possible solutions impact on the entire operation.

Responsibilities

• Provides extraordinary guest service, positively affects interactions with customers and team members, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
• Strategic planning for all in house AV systems.
• Partner with business units to design and deliver innovative AV solutions.
• Insures exemplary AV support and guest service to internal/external clients.
• Install / Maintain AV equipment to insure 99% uptime.
• Software Deployment Support / Maintenance.
• Setup and support of AV requirements for property systems and events as needed.
• Leads AV projects as assigned.
• Maintains AV inventories, support procedures/documentation and current configuration files for AV systems.
• Coordinates with equipment vendors and service providers for maintenance and services provided for equipment and service support agreements.
• Creates documentation and training programs for end users to become self-reliant.
• Communicates system issues and incidents to impacted parties.
• Document/report on all support activities per departmental policies.
• Must be available to work different shifts that will include nights and weekends.
• Other duties as assigned.

Benefits

• Comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level