Audiovisual Service Technician (Senior or Lead)

Boeing•Herndon, VA

3d•Onsite

About The Position

Boeing Defense, Space & Security (BDS) / Intelligence Systems (IS) is looking for a motivated and self-starting Audiovisual Service Technician (Senior or Lead) for their team based in Herndon, VA. The role involves providing end-user training, troubleshooting, and issue resolution to a variety of government customers. The technician will work closely with AV engineers, AV installation technicians, and other team members to ensure a smooth end-user experience of all AV systems.

Requirements

Active TS/SCI U.S. Security Clearance and current Counterintelligence Polygraph (CIP) (U.S. Citizenship Required).
A U.S. Security Clearance that has been active in the past 24 months is considered active.
Level 4: 5+ years of related work experience or an equivalent combination of education and experience.
Must be able to travel to various job sites as needed, sometimes using company vehicle.
Current, valid driver’s license required.
Ability to walk constantly throughout the workday; stand 6-8 hours per day; climb or work from stairs up to eight hours per day; climb ladders; bend and twist frequently up to six hours per day; squat and kneel.
Ability to climb ladders at heights up to 15 feet and stairs on a regular basis.
Experience with installing and troubleshooting audiovisual systems such as Biamp, QSC, Cisco, Crestron, Extron, Thinklogical, etc.

Nice To Haves

Level 5: 10+ year of related work experience or an equivalent combination of education and experience.
Formal education in Electronics or related field.
AVIXA CTS certification.
Manufacturer certifications or experience in (Biamp, QSC, Cisco, Crestron, Extron, Thinklogical, ...).

Responsibilities

Perform onsite AV system troubleshooting, maintenance, and repair to ensure high levels of operational readiness.
Provide meeting and event support including set-up, in-meeting assistance, and post-event breakdown or support.
Perform preventative maintenance and daily AV system checks.
Provide technical support to end users in person or by phone.
Maintain and update system documentation and troubleshooting guides in Confluence, Jira, or other ticketing systems.
Provide AV system user training.
Escalate problems to Boeing Engineering staff and collaborate on troubleshooting for issue resolution.
Complete and maintain training certificates from manufacturers and industry associations.
Maintain in-depth applications knowledge of AV products, services, and systems.
Ensure maximum issue resolution in minimum time to meet Service Level Agreements.
Attend daily Boeing engineering and operations & maintenance meetings.
Ensure compliance with establishing change management processes for system updates or changes.
Maintain professional demeanor while troubleshooting issues within high-pressure settings with senior officials.