Audiology Technician

Vanderbilt University Medical Center•Nashville, TN

4d•Hybrid

About The Position

The Vanderbilt Bill Wilkerson Center, Division of Audiology, is seeking a motivated employee to work in our hearing aid lab. The position involves patient care helping both adults and children troubleshoot hearing devices. The position also involves answering patient phone calls, tracking devices that come through the clinic, shipping / receiving devices, earmolds, and cochlear implant processors for the department. The applicant will work closely with other lab technicians and audiologists. Lastly, the applicant may be crossed trained to check in patients and collect patient payments. Successful lab technicians are friendly, detail oriented, able to prioritize in a fast-paced environment, and work well with others. Please note that traveling to satellite clinics is a must. This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.

Requirements

High school diploma or equivalent required
3+ years of customer service or patient-facing experience
Strong communication, organization, and multitasking skills
Detail-oriented with a positive, team-first attitude
Patient Documentation and Billing (Intermediate)
Customer Service (Intermediate)
Audiology Patient Education (Intermediate)
Hearing Aid Maintenance (Novice)
Quality Assurance (Novice)

Nice To Haves

Associate’s or Bachelor’s degree in Audiology, Speech-Language Pathology, or related field preferred
Experience working with pediatric or special needs populations preferred

Responsibilities

Assist and counsel same day clinic patients independently with hearing aid repairs, supplies, earmold pick up and accessory Bluetooth pairing.
Document and bill for patient care services.
Schedule same day clinic patients for hearing aid cleanings, supplies, and repairs, and earmold pick up.
Respond timely to patient messages/calls and provider clinical messages.
Complete quality check of invoices with our negotiated prices and purchase order numbers.
Ship items back to manufacturer for repairs, remakes, or refunds via USPS, UPS, or FedEx.
Order hearing aids, accessories, and earmolds per Track aid or custom hearing aid forms.
Provide hands-on support to patients with hearing aids, assistive listening devices, and Bluetooth connectivity
Assist with same-day clinic visits, ensuring efficient and high-quality patient care
Manage inventory, ordering, shipping, and tracking of hearing devices and supplies
Coordinate with audiologists and lab staff to ensure clinic readiness
Maintain accurate records in electronic systems such as TIMS
Travel to satellite clinics as needed to support patient care delivery