Audiology Technician (CFE)

Starkey Canada•Eden Prairie, MN

4d•$25 - $30•Hybrid

About The Position

Starkey is seeking an Audio Tech to join our world-renowned Center for Excellence in Eden Prairie, MN. As a premier hearing health center serving patients from around the globe, this role plays a vital part in creating a welcoming, seamless patient experience while supporting licensed providers with daily clinical and office operations. At Starkey, we are in the business of connecting people and changing lives. As a world leader in the manufacturing and delivering of advanced hearing solutions, we go to work each day to ensure every person on the planet has the opportunity to hear their very best. Founded in 1967, Starkey is known for its innovative design, development and distribution of comprehensive digital hearing systems. Headquartered in Eden Prairie, Minnesota, Starkey has more than 5,000 employees globally, operates 29+ facilities and does business in more than 100 markets worldwide.

Requirements

High school degree preferred or equivalent work history
At least 3 years of receptionist/patient care experience
Good computer skills and knowledge of office software systems including MS Office
Must attend patient management software training.
Ability to organize and multitask between patients, phone and computer
Good problem solving, analytical abilities, communication, organizational and interpersonal skills

Nice To Haves

Spanish speaking a plus but not required

Responsibilities

Evaluate, interpret, and improve Center for Excellence workflows, recommending operational and patient‑care enhancements that support business goals.
Analyze patient feedback, operational data, and benefit‑program metrics to identify trends and recommend strategic improvements.
Independently conduct virtual consultations, determine next steps for patient needs, and guide them through Starkey solutions without direct supervision.
Enhance the waiting‑room and clinic experience by proactively designing and delivering patient‑engagement activities such as guided tours and technology showcases.
Collaborate cross‑functionally, serving as a subject matter expert and making recommendations that influence department operations.
Ensure positive Patient Journey experience is top priority for this position.
Acknowledge all guests that come in the office as soon as they enter. If on phone at the time, smile and nod. Collect pertinent information.
Check patients in and out of patient management software. Track orders/sales. Maintain daily, weekly and monthly reports.
Interact with patients to schedule full audiometric evaluation.
Schedule and confirm appointments.
Be able to overcome customer objections.
Be educated on all applicable aspects of hearing profession.
Assist the licensed professional with counseling and cleaning of hearing instruments.
Monitor and facilitate hearing testing.
Complete all applicable programming of hearing aids if permitted by state law.
Answer phones in a timely manner.
Convert calls to appointments.
Use professional office greeting. Direct calls appropriately. Take and deliver messages.
Enter daily activity in patient management software.
Maintain day-to-day operational procedures according to SOP Book.
Protect Patients Privacy and collect insurance information.
Help build practice.
Keep office neat & clean. Maintain supplies. Maintain patient files.
Support all Marketing efforts.
Patient Retention. Make recalls for 3 month clean & check and annual exams.
Follow up on TNS and MED Referrals.
Set future appointments before patient leaves office.
Send thank you cards for referral and sales.
Track results for all forms of marketing.