Audiology Technician (CFE)

Starkey•Eden Prairie, MN

4d•Hybrid

About The Position

Starkey is seeking an Audio Tech to join their Center for Excellence in Eden Prairie, MN. This role supports licensed providers with daily clinical and office operations, aiming to create a welcoming and seamless patient experience. Starkey is a global leader in advanced hearing solutions, dedicated to helping people hear their best. Founded in 1967 and headquartered in Eden Prairie, MN, Starkey has over 5,000 employees worldwide, operates 29+ facilities, and conducts business in over 100 markets.

Requirements

High school degree preferred or equivalent work history.
At least 3 years of receptionist/patient care experience.
Good computer skills and knowledge of office software systems including MS Office.
Must attend patient management software training.
Ability to organize and multitask between patients, phone, and computer.
Good problem-solving, analytical abilities, communication, organizational, and interpersonal skills.

Nice To Haves

Spanish speaking a plus but not required.

Responsibilities

Monitor and facilitate testing with patients.
Clean and adjust hearing aids under direct supervision.
Abide by applicable state and federal laws under the scope of practice of an assistant to a licensed provider.
Perform daily activities at the front desk for the retail site, acting as the first point of contact for patients and vendors.
Create a positive first impression and provide a quality patient journey experience.
Support the provider by performing customer service, sales, marketing, operational, and administrative functions.
Evaluate, interpret, and improve Center for Excellence workflows, recommending operational and patient-care enhancements.
Analyze patient feedback, operational data, and benefit-program metrics to identify trends and recommend strategic improvements.
Independently conduct virtual consultations, determine next steps for patient needs, and guide them through Starkey solutions.
Enhance the waiting-room and clinic experience by proactively designing and delivering patient-engagement activities.
Collaborate cross-functionally, serving as a subject matter expert and making recommendations that influence department operations.
Ensure positive Patient Journey experience is a top priority.
Acknowledge all guests that come in the office as soon as they enter.
Collect pertinent information.
Check patients in and out of patient management software.
Track orders/sales.
Maintain daily, weekly, and monthly reports.
Interact with patients to schedule full audiometric evaluations.
Schedule and confirm appointments.
Be able to overcome customer objections.
Be educated on all applicable aspects of the hearing profession.
Assist the licensed professional with counseling and cleaning of hearing instruments.
Monitor and facilitate hearing testing.
Complete all applicable programming of hearing aids if permitted by state law.
Answer phones in a timely manner.
Convert calls to appointments.
Use professional office greeting.
Direct calls appropriately.
Take and deliver messages.
Enter daily activity in patient management software.
Maintain day-to-day operational procedures according to SOP.
Protect patient privacy and collect insurance information.
Help build practice.
Keep office neat & clean.
Maintain supplies.
Maintain patient files.
Support all marketing efforts.
Patient Retention.
Make recalls for 3 month clean & check and annual exams.
Follow up on TNS and MED Referrals.
Set future appointments before patient leaves office.
Send thank you cards for referral and sales.
Track results for all forms of marketing.