Audiology Technician - Audiology Clinic

St. Peter's Health Regional Medical Center•Helena, MT

8d•Onsite

About The Position

The Audiology Technician supports the audiologist in delivering high-quality patient care by providing both clinical and administrative assistance in a busy outpatient clinic. This role prepares patients for testing, performs hearing aid maintenance and basic repairs, schedules appointments, maintains equipment and supplies, and ensures accurate patient registration and documentation. The Audiology Technician serves as a patient advocate by helping patients navigate their care, coordinating referrals, and promoting a positive patient experience. This position works collaboratively with the audiologist and clinic team to ensure efficient daily operations while maintaining compliance with regulatory, accreditation, and organizational standards.

Requirements

1 plus years professional work experience required
Possess interpersonal skills necessary to communicate effectively and efficiently in a courteous and considerate manner
Ability to achieve cognitive, organization and emotional maturity to deal effectively with multiple tasks, stresses, deadlines, difficult situations and/or customers
Possesses interpersonal/communication skills necessary for effective, non-judgmental, and empathetic patient care and customer relations
Open to feedback and open to a changing environment, which requires flexibility in scheduling and department assignments
Audiology Aide/Technician Registration

Nice To Haves

1-2 years of Hospital admissions or physicians’ office experience preferred
Experience in customer service or scheduling departments in a healthcare setting highly preferred
Knowledge of health care insurance and managed care preferred
Medical terminology preferred
High school education or GED preferred
High School diploma preferred
Experience in a hospital or clinic setting preferred

Responsibilities

Prepares patients for testing
Performs hearing aid maintenance and basic repairs
Schedules appointments
Maintains equipment and supplies
Ensures accurate patient registration and documentation
Serves as a patient advocate by helping patients navigate their care
Coordinates referrals
Promotes a positive patient experience
Works collaboratively with the audiologist and clinic team to ensure efficient daily operations
Maintains compliance with regulatory, accreditation, and organizational standards
Completes and passes annual competency training