Audiology Technician

Oregon Health & Science University • Portland, OR

4d • Onsite

About The Position

The Audiology Support Specialist provides administrative, operational, and patient care support for the Department of Otolaryngology's Audiology division. This role is essential to ensuring a positive patient experience and the efficient operation of clinic services by supporting a team of audiologists and coordinating care for a high volume of patients, including those with complex medical needs. Working closely with audiologists, patients, and multidisciplinary care teams, the incumbent assists with patient scheduling, registration, insurance verification, hearing aid and cochlear implant services, inventory management, and patient education. The incumbent also provides physical support during pediatric audiology examinations as needed. This position is responsible for ordering hearing aids and related equipment as directed by audiologists and ensuring all equipment has been received and is functioning properly prior to patient appointments and/or surgical procedures. The Audiology Support Specialist also provides front desk coverage, manages hearing aid and cochlear implant inventory, and maintains inventory tracking within Epic. Responsibilities include responding to questions regarding insurance coverage, copayment requirements, and general clinic information; conducting patient intake activities, including verification of eligibility, benefits, and authorizations for hearing aid services; and entering and updating authorizations within EARL. Additional responsibilities include scheduling audiology appointments and requesting, receiving, and preparing prior medical records, imaging studies, and laboratory results for new patients to support continuity of care.

Requirements

• High School Diploma AND Three years experience with audiology operations, including inventory selection, marketing, and coordinating public events, OR An equivalent combination of training and experience.
• Excellent interpersonal skills that allow effective working relationships with a diverse customer, colleague, and vendor population. This includes communication, listening, sales, and problem solving skills.
• Must be able to organize time and prioritize numerous duties within strict deadlines.
• Requires the ability to deal with numerous interruptions.
• Must deal with customers in a caring and respectful manner.
• Must be detailed oriented.
• Exceptional interpersonal skills – able to resolve conflicts and problem solve between parties.
• Demonstrates active listening skills and supportive, professional behavior.

Nice To Haves

• Three years' experience with demonstrated competence in Inventory control and tracking.
• Ability to answer multiline phones, schedule appointments and complete EARL’s
• Experience with web site upkeep and design.
• Experience with audiology diagnostic and hearing aid software and equipment.
• Demonstrated knowledge of retail setting operations.
• Experience with hearing aid repair techniques including re-tubes, receiver changes, and removal line replacements.
• Knowledge of hearing aid and cochlear implant vendors and brands.
• Ability to answer customer questions regarding devices.

Responsibilities

• Provides hands on assistance during audiology visits.
• Responds to patient’s email questions and concerns.
• Triages to determine if patient needs to be seen sooner.
• Performs hearing aid repairs.
• Performs hearing aid checks and cleaning.
• Sends stock out for maintenance.
• Tracks and maintains hearing aid warranties.
• Assists with vendor relationships.
• Assists customers with exchanges or returns as needed.
• Identifies and collects payments on all hearing aid sales and other ancillary products.
• Demonstrates strong customer service skills in all interactions with patients and families, including both telephone and face-to-face interactions.
• Maintains a clean, safe and orderly environment. Includes, but is not limited to, maintaining supplies, equipment and forms, notifying appropriate personnel when cleaning and repair of equipment is needed following infection control policies, maintaining knowledge of life safety, patient safety, fire and electrical safety, and disaster plan.
• Clean audiology booths and dirty toys used with pediatric patients daily.
• Responsible for maintaining cochlear and hearing aid inventory on all products
• Responsible for ordering inventory when supplies are running low.

Benefits

• Healthcare Options - Covered 100% for full-time employees and 88% for dependents, and $25K of term life insurance provided at no cost to the employee
• Two separate above market pension plans to choose from
• Vacation- up to 200 hours per year depending on length of service
• Sick Leave- up to 96 hours per year
• 8 paid holidays per year
• Substantial Tri-met and C-Tran discounts
• Additional Programs including Tuition Reimbursement and Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED