Audiology Technician

Chenega Corporation•Ft Bragg, NC

7d•Onsite

About The Position

The Audiology Technician supports clinical and surveillance audiology programs under the supervision of a licensed audiologist. The position performs non-diagnostic hearing conservation services, assists with hearing aid troubleshooting and patient support, manages audiology-related supplies and appointments, and documents patient care activities in the electronic health record in accordance with applicable policies, procedures, and Army Hearing Standards.

Requirements

Minimum one (1) year of experience as an Audiology Technician.
Possess and maintain a Basic Life Support certification.
Knowledge of healthcare principles, practices, procedures, medical equipment, medical materials, and supplies used to support patient care.
Ability to complete the Council for Accreditation in Occupational Hearing Conservation Course (CAOHC) prior to hire to enable access to the Defense Occupational and Environmental Health Readiness System-Hearing Conservation (DOEHRS-HC).
Knowledge of occupational hearing conservation practices, CAOHC requirements, and current Army Hearing Standards.
Ability to perform non-diagnostic hearing conservation support services within the scope of certification and under audiologist supervision.
Possess skill in troubleshooting, checking, pairing, and supporting hearing aids, accessories, and related devices.
Ability to use electronic health record systems and accurately document patient care information.
Ability to schedule appointments, manage supplies, process orders, and maintain accurate administrative records.
Possess strong customer service, communication, organizational, and problem-solving skills.
Ability to maintain confidentiality and interact professionally with patients, clinical staff, government personnel, and team members.

Responsibilities

Support the operation of clinical and surveillance audiology programs under the supervision and direction of an audiologist.
Perform direct patient care support duties, including non-diagnostic otoscopy and non-diagnostic hearing examinations in accordance with CAOHC certification requirements.
Troubleshoot and repair hearing aids
Perform listening checks
Pair hearing aids to accessories and devices using Bluetooth
Program previously stored settings into hearing aids
Provide basic hearing aid information to patients consistent with the audiologist’s treatment plan.
Triage phone calls and audiology requests
Coordinate appropriate follow-up support
Manage hearing aid supplies
Schedule appointments
Electronically order supplies or devices
Verify orders upon arrival
Process ROES transactions and package and mail hearing aids and accessories as required.
Calibrate hearing and hearing aid testing equipment and ensure equipment readiness for patient care activities.
Document appropriate information related to patient care within the electronic health record.
Maintain knowledge of and comply with current Army Hearing Standards and applicable healthcare policies, procedures, and confidentiality requirements.
Perform other duties as assigned.