Audiology Patient Scheduler

Find An ENT Near Me•Weston, FL

About The Position

The Audiology Patient Scheduler is responsible for coordinating patient appointments for audiology services within an ENT practice. This role ensures accurate scheduling, timely insurance verification, and completion of prior authorizations to support efficient patient flow and optimal patient care. The ideal candidate has strong attention to detail, excellent communication skills, and experience working with insurance processes.

Requirements

High school diploma or equivalent required
Minimum 1-2 years of medical scheduling experience, preferably in ENT or audiology
Proven experience with insurance verification and prior authorizations required

Responsibilities

Schedule, reschedule, and confirm audiology appointments (hearing tests, hearing aid fittings, follow-ups, etc.)
Coordinate appointments based on provider availability, testing requirements, and patient needs
Ensure proper appointment types and time allocations are assigned
Provide patients with preparation instructions and necessary documentation
Verify patient insurance eligibility, benefits, and coverage for audiology services prior to appointments
Accurately document co-pays, deductibles, and coverage limitations
Communicate financial responsibility to patients clearly and professionally
Obtain and track prior authorizations for audiology procedures, hearing aids, and diagnostic testing
Ensure referrals are received and attached to patient appointments when required
Follow up with insurance companies, referring providers, and patients to prevent delays in care
Maintain accurate patient records in the EMR system
Handle incoming calls related to scheduling, insurance, and general inquiries
Work closely with audiologists, medical assistants, and front desk staff to ensure smooth operations
Monitor schedules for gaps, cancellations, and optimization opportunities