Audiology Patient Care Coordinator
About The Position
At Sight360, we are building the region’s premier destination for comprehensive vision care. We are a team of over 130 optometrists, ophthalmologists, surgeons, opticians, and eye care professionals serving more than 100,000 patients across 15 different locations in the Greater Tampa Bay area. From routine eye exams and optical retail, to medical optometry, ophthalmology, and surgical procedures, our patients experience end-to-end personalized care and service. We are seeking a skilled and compassionate Audiology Patient Care Coordinator to assist in providing exceptional care to our hearing-impaired patients.
Requirements
- High School Diploma or GED
- Experience working in the Medical Field
- Experience with EHR Documentation and Medical Records Keeping
- Excellent customer service skills
- Strong keyboard and computer skills
- Ability to organize time and prioritize responsibilities
- Ability to work quickly and efficiently
- Attention to detail
- Proactive and optimistic
Nice To Haves
- Audiology Assistant experience is preferred but not required
Responsibilities
- Coordinate patient appointments
- Verify hearing aid benefits and entry into third party payer portals
- Obtain prior authorization for patient services using Availity or Insurance Portal sites
- Perform annual hearing aid checks
- Perform in office repairs
- Coordinate and complete hearing aid repair forms
- Unboxing of inventory
- Maintain supply inventory and coordinate with Director for ordering of supplies
- Counsel patients on hearing aid related issues, expectations, and maintenance
- Unboxing and assembling orders for Audiologist
- Answering Voicemails and Incoming calls of existing patients needing assistance
- Documentation of Assistant Visits
- Review charts and reach out to providers as needed to verify or validate orders
- Maintain pt follow up protocol and retention via management of EMR System
- Perform Basic Diagnostic Testing when warranted and supervised by Audiologist
- Other Duties as assigned by manager or designee
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
