Audiology Assistant

VCU Health • Richmond, VA

5d • Onsite

About The Position

The Audiology Assistant supports the hearing aid program and provides assistance to the audiologists. This role involves interacting with patients to understand their hearing aid issues, evaluating and repairing hearing aids, tracking repairs, managing inventory, and assisting with pediatric hearing testing. The position requires flexible scheduling to meet operational needs and involves frequent and intense customer interactions in a fast-paced, potentially noisy environment.

Requirements

• 5+ years of customer service, project/office management.
• Associate’s degree or commensurate experience in the field.
• Requires flexible scheduling to meet operational needs.
• Physical: Lifting 20-50 lbs.
• Activities: Prolonged standing, Prolonged sitting, Frequent bending, Repetitive motion
• Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading
• Emotional: Fast pace environment, Steady pace, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment, Able to adapt to frequent change

Nice To Haves

• Experience working with persons with hearing loss and/or with children.
• Bachelor’s degree

Responsibilities

• Interact with patients and determine subjective problem with the patient’s hearing aid.
• Evaluate malfunctioning hearing aids for objective cause of problem (including electroacoustical analysis and listening check).
• Make simple repairs if in-office repair is possible, package and send for repair if off-site repair is needed.
• Track orders in-process, unpack repaired aids and call patient to arrange for pickup.
• Make detailed chart notes and copies of repair slips/invoices.
• Keep track of hearing aid and cochlear implant accessory stock and restock as necessary.
• Assist audiologist as needed in play audiometry during pediatric hearing testing.

Benefits

• One college and four health sciences schools
• An academic medical center
• A Level I trauma center
• One of only two NCI-designated cancer centers in Virginia
• The region’s only full-service children’s hospital
• More than 800 physicians in 200 specialties
• A community health center, dedicated research teams, facilities and valued partners in every field

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree