Audio Visual Technician - Hilton Norfolk The Main

Professional Hospitality Resources, Inc. and Ocean Beach Club LLC • Norfolk, VA

20h • Onsite

About The Position

The Audio Visual Technician sets up all audio visual production needs for property events in accord with the BEO details, property standards and client requests. The Audio Visual Technician maintains a clean and organized work space, accurate and efficient set up of a/v needs and safe set up to ensure quality services delivered to guests. The successful Audio Visual Technician will effectively set-up the assigned event, produce products consistent with quality standards, communicate additional requests or changes to the Banquet Captain and have exemplary attendance.

Requirements

• Must be able to accommodate a rotating work schedule to include nights and weekends.
• Portrays a polished and professional image to meet company dress code requirements.
• Excellent customer service skills proven through demonstrated ability to interact well with and assist others.
• Technical aptitude and basic understanding of how to use the audiovisual equipment and computer hardware and software.
• Less than one year of field-based audio visual experience and previous customer service experience.

Responsibilities

• Basic set up and operation of large and small scale audiovisual systems for live events to ensure ultimate client satisfaction.
• Respond to audio visual calls and assist Guests with technical difficulties.
• Set up accurate set up and efficient operation of equipment.
• Provide excellent guest service by striving to exceed expectations and needs of internal and external guests. Maintain a positive relationship with all clients through effective communication.
• Understands technical aspects of the job and demonstrates an ability to troubleshoot and problem solve both hardware and software issues.
• Ensure Asset is maintained to standard by reporting any mechanical or cleanliness deficiencies to applicable department through established procedures.
• Understands company processes, follows procedures and completes systems entry and paperwork accurately.
• Assist Manager with proper security, storage, transportation, and maintenance of equipment. Participate in physical inventory count processes as requested.
• Communicate any additional or changes to AV services requested by a client to AV Manager and/or Banquet Captain to ensure accurate billing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed