Steward - Hilton Norfolk The Main
About The Position
The Steward at Hilton Norfolk The Main is responsible for establishing and maintaining a high standard of cleanliness and sanitation across all food service outlets within the hotel. This role involves the routine maintenance and cleaning of dish room equipment, including carts and fixtures, in accordance with departmental standard operating procedures. The Steward is expected to uphold company policies, follow daily and weekly cleaning checklists, and ensure documented standards of cleanliness and organization are met. Key aspects of the position include possessing full knowledge of proper cleaning techniques, efficient coordination of supplies and equipment distribution to food and beverage outlets, and performing special cleaning projects as assigned. Additionally, the role requires adherence to general associate expectations such as knowing job duties, punctuality, professional appearance, collaborative service, efficient work practices, proper tool usage, meeting quality standards, maintaining a clean work area, and reporting safety concerns.
Requirements
- Must be at least 18 years old.
- Able to read, write and speak basic English.
- Operating dishwashing machine, dishware handling and floor maintenance.
- Able to apply common sense understanding to carry out simple one- or two- step instructions.
- Able to deal with standardized situations with only occasional or no variation.
- Able to push, stand, stoop, bend, and lift items weighing up to 50-70 pounds repetitively during entire shift.
- Ability to read and follow simple checklists.
- Able to dispense and mix cleaning detergents according to directions.
Nice To Haves
- Previous similar experience preferred.
- High School Diploma or equivalent preferred
Responsibilities
- Know your job. Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.
- Be on time. Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.
- Be on stage. Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene
- Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company’s service culture, “The Keys to Making it Right.”
- Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.
- Use your tools. Use the approved tools and checklists to complete assigned tasks.
- Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.
- Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.
- Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.
- Support the Team: Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.
- Other duties as assigned.
- Establish and maintain a high standard of cleanliness and sanitation in all food service outlets in the hotel.
- Perform routine maintenance and cleaning on dish room equipment to include but not limited to carts, and fixtures in assigned areas in accordance with Department S.O.P.s and work practices.
- Attend and participate in all appropriate and/or mandatory meetings and on-going training sessions.
- Inspect and evaluate physical condition of equipment daily for cleanliness. Report any necessary repairs to your immediate supervisor.
- Compliance with company policies to include: following daily and weekly cleaning checklists and documented standards of cleanliness and organization.
- Maintain a high level of the sanitation and safety standards through weekly inspections
- Possess full knowledge of all matters relating to proper cleaning techniques.
- Efficient coordination of distribution of all supplies and equipment to all food and beverage outlets.
- Perform special cleaning projects as assigned.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
