Audio-Visual Technician, Core IT
About The Position
We are looking for an Audio-Visual Technician, Core IT to join our growing IT team. As a member of the IT team, you will be responsible for maintaining the audio-visual infrastructure for the organization. You will provide technical support to U.S. Soccer’s workforce onsite and remotely, as required. This role will allow you to demonstrate your extraordinary customer service and technical support skills to solve problems with laptops, printers, software, and mobile devices and their interactions with the audio-visual infrastructure. You will also have the opportunity to showcase your presentation skills through the delivery of training related programs to the user community.
Requirements
- Experience with an IPTV system, video streaming and digital signage
- Experience supporting software, hardware and peripherals within the audio-visual infrastructure
- Experience supporting both Microsoft and Apple products
- General knowledge of soccer
- Excellent interpersonal and communication skills, both oral and written form
- Ability to prioritize and multitask while paying close attention to detail
- Be open to new ideas, different styles, and responsibilities
- Strong core values: integrity, service excellence, attention to detail, commitment to task
- Capable of working in fast-paced and demanding environments
- Must be able to connect "micro" details to the "macro" vision and mission
- Resolve requests related to people, systems, and policies thoroughly with a sense of urgency
- Ability to carry at least 30 pounds up\down multiple flights of stairs
- Ability to travel to remote offices both locally and in other states
Nice To Haves
- Experience with major audio-visual equipment providers such as Vitec (preferred), Cisco Vision Director (StadiumVision), etc.
- Experience with installation/configuration/maintenance of audio-visual equipment within a network infrastructure for an office and event space environment
- Project Management experience
- Knowledge of scripting languages
- Experience with organized competitive soccer a plus
Responsibilities
- Work with minimal supervision supporting an audio-visual infrastructure (IPTV, video streaming, digital signage) which may include installation, maintenance, and troubleshooting of hardware and software in both wired and wireless environments
- Provide high-quality customer support which may be both on-site and remote using in person communication, email, messaging, phone, or video conference calls
- Responsible for tasks such as audio-visual provisioning/deactivation, installing/uninstalling equipment, primary contact for audio-visual support/troubleshooting
- Maintain accurate inventory of all audio-visual assets
- Resolve requests independently while identifying and communicating escalated issues to management in a timely manner
- Schedule time to resolve issues with a sense of urgency
- Document service requests with detail and precision
- Create written documentation for solutions and store them in appropriate shared folders
- Performs any other duties or special projects, as assigned
Benefits
- U.S. Soccer offers a comprehensive compensation package, casual work environment, an inclusive culture, and an atmosphere for professional development.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
