Audio Visual Tech IV

SAIC • Dallas, TX

3d

About The Position

SAIC is seeking an experienced Audio Visual Technician to provide technical support for video-teleconferencing (VTC) and audiovisual events at the Federal Deposit Insurance Corporation (FDIC). The role supports event scheduling, equipment setup, system testing, live operation, and troubleshooting. It also involves configuring, operating, and maintaining VTC endpoints, codecs, cameras, displays, and related infrastructure; resolving hardware, software, and connectivity issues; implementing procedures and technical solutions to meet customer needs; and participating in system installation, commissioning, and hardware upgrades. The technician maintains system configurations, standard operating procedures, and equipment inventories, and provides customer service to FDIC employees and stakeholders at all levels. The role requires the ability to obtain and maintain an FDIC Public Trust clearance and to lift up to 50 pounds. Varied hours may be required to support scheduled events.

Requirements

• Associate's degree or higher in Audio Visual Technology, Information Technology, or a related field, with six or more years of related experience; additional experience may be considered in lieu of a degree.
• Two to four years of hands-on AV and VTC technical support experience in a professional environment.
• Proficiency with enterprise video conferencing platforms such as Microsoft Teams, Cisco Webex, and/or Zoom.
• Working knowledge of AV control systems (Crestron, AMX, Extron) and signal flow (HDMI, HDBaseT, SDI).
• Ability to work independently and manage multiple priorities in a fast-paced setting.
• Strong troubleshooting, communication, and customer service skills.
• Must be able to obtain and maintain an FDIC Public Trust clearance.
• Must be able to lift up to 50 pounds.
• Flexibility to work varied hours to support scheduled events as needed.

Nice To Haves

• Experience supporting AV/VTC in a federal government environment.
• CTS, CTS-I, or CTS-D certification from AVIXA.
• Familiarity with ITSM ticketing systems such as ServiceNow.

Responsibilities

• Provide technical support for AV and VTC events, including scheduling coordination, equipment setup, system testing, live event operation, and troubleshooting.
• Configure, operate, and maintain VTC endpoints, codecs, cameras, displays, and related infrastructure.
• Diagnose and resolve AV and VTC hardware, software, and connectivity issues in a timely manner.
• Implement procedures, policies, and technical solutions to address customer AV and VTC challenges.
• Participate in the installation, commissioning, and hardware upgrades of AV and VTC systems.
• Maintain technical documentation, including system configurations, SOPs, and equipment inventories.
• Deliver customer service to FDIC employees and stakeholders at all levels.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree