Audio Visual Tech IV

SAIC • Dallas, TX

2d

About The Position

We are seeking an experienced Audio Visual Technician to provide technical support for video-teleconferencing (VTC) and audiovisual events at the Federal Deposit Insurance Corporation (FDIC). The ideal candidate is a self-starter who thrives in a fast-paced environment and is committed to delivering high-quality AV and VTC support to a federal government client.

Requirements

• Associate's degree or higher in Audio Visual Technology, Information Technology, or a related field, with six or more years of related experience; additional experience may be considered in lieu of a degree.
• Two to four years of hands-on AV and VTC technical support experience in a professional environment.
• Proficiency with enterprise video conferencing platforms such as Microsoft Teams, Cisco Webex, and/or Zoom.
• Working knowledge of AV control systems (Crestron, AMX, Extron) and signal flow (HDMI, HDBaseT, SDI).
• Ability to work independently and manage multiple priorities in a fast-paced setting.
• Strong troubleshooting, communication, and customer service skills.
• Must be able to obtain and maintain an FDIC Public Trust clearance.
• Must be able to lift up to 50 pounds.
• Flexibility to work varied hours to support scheduled events as needed.

Nice To Haves

• Experience supporting AV/VTC in a federal government environment.
• CTS, CTS-I, or CTS-D certification from AVIXA.
• Familiarity with ITSM ticketing systems (e.g., ServiceNow).

Responsibilities

• Provide technical support for AV and VTC events, including scheduling coordination, equipment setup, system testing, live event operation, and troubleshooting.
• Configure, operate, and maintain VTC endpoints, codecs, cameras, displays, and related infrastructure.
• Diagnose and resolve AV and VTC hardware, software, and connectivity issues in a timely manner.
• Implement procedures, policies, and technical solutions to address customer AV and VTC challenges.
• Participate in the installation, commissioning, and hardware upgrades of AV and VTC systems.
• Maintain technical documentation, including system configurations, SOPs, and equipment inventories.
• Deliver exceptional customer service to FDIC employees and stakeholders at all levels.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree