Audio-Visual Systems Engineer 1

Choice Hotels International • Scottsdale, AZ

1d • Hybrid

About The Position

Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our Audio-Visual Systems Engineer I on the AV team of the Digital Workplace Department. The Digital Workplace team helps create a simple, connected technology experience for our associates, making sure they have the tools and workplace technology they need to collaborate, communicate, and do their best work. As a key member of our AV Team, you will help create reliable, seamless meeting and event experiences by making sure the technology that connects our associates works when and where they need it. We invite you to apply today for our Audio-Visual Systems Engineer I role today and #MakeItYourChoice.

Requirements

• Associate degree or technical certificate in information technology, audio-visual technology, electronics, or a related field preferred, or an equivalent combination of education and experience.
• Up to two years of experience in audio-visual support, information technology support, event technology, or a related technical field. Relevant internships, coursework, or hands-on experience are welcome.
• Familiarity with video conferencing and collaboration platforms, such as Zoom Meetings, Zoom Rooms, or comparable technologies.
• Basic understanding of audio-visual equipment, including displays, cameras, microphones, speakers, and common connection types such as High-Definition Multimedia Interface (HDMI) and Universal Serial Bus (USB).
• Foundational knowledge of computers, basic networking concepts, and connectivity troubleshooting.
• Proficiency with Microsoft Outlook, Excel, PowerPoint, and Word.
• Strong customer service, communication, organizational, and problem-solving skills.
• Ability to follow established procedures, manage details accurately, and recognize when an issue requires assistance from a senior engineer.
• Willingness and ability to learn new technologies through hands-on experience, training, and mentorship.
• Ability to lift and transport audio-visual equipment and participate in an on-call rotation as needed.
• Demonstrates the IT Professional 1 competencies of Tech Savvy, Communicates Effectively, and Nimble Learning. These are all designated competencies for the IT Professional 1 level in it-individual-contributor-Competencies.

Responsibilities

• Keep collaboration spaces meeting-ready by performing routine checks of conference rooms, huddle spaces, and other shared spaces to ensure displays, cameras, microphones, and Zoom Rooms are working as expected.
• Deliver responsive, hands-on technical support for audio-visual and video conferencing technology, resolving routine issues and partnering with senior engineers when more advanced troubleshooting is needed.
• Help associates have seamless meeting experiences by assisting with video conferences, content sharing, and in-room audio-visual technology while providing friendly, professional service.
• Bring internal events to life by assisting senior engineers with the setup, operation, and teardown of audio, video, lighting, and other event technology for meetings, town halls, and events.
• Prepare and care for audio-visual equipment through routine testing, preventive maintenance, cleaning, cable organization, and equipment staging to help keep technology ready for use.
• Manage assigned support requests from start to finish, documenting troubleshooting steps and resolutions and escalating non-routine issues appropriately.
• Maintain accurate equipment and support documentation, including hardware inventory, accessories, room documentation, and knowledge articles that help the team deliver consistent service.
• Grow your technical expertise through hands-on experience, training, mentorship, and established operating procedures while building the skills needed to take on increasingly advanced audio-visual engineering work.

Benefits

• Competitive compensation and benefits, including medical, dental, and vision coverage
• Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
• Financial benefits for retirement and health savings
• Employee recognition programs
• Discounts at Choice hotels worldwide

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree