Audio Visual Systems Engineer

MANTECH•Annapolis Junction, MD

2d•$107,900 - $179,400•Onsite

About The Position

MANTECH seeks a motivated, career and customer-oriented Audio-Visual System Engineer (AVMM) to join our team in Annapolis Junction, MD. This role involves evaluating, designing, documenting, installing, implementing, testing, and performing problem isolation and resolution for AVMM End User Devices and related networks. The engineer will maintain a complex range of AVMM and computer network components and systems, supporting the integration of a total AVMM network. Responsibilities include monitoring, tuning, and supporting existing AVMM devices (IPTV, Conference rooms) and network infrastructure, as well as identifying and assessing requirements for upgrading AVMM networks. The role also involves analyzing current products, recommending changes, assembling and updating documentation, troubleshooting complex operational problems, and potentially leading small teams for larger efforts. Travel is required, approximately 20%, with opportunities to support other work bodies and travel CONUS and OCONUS (non-hostile areas).

Requirements

Bachelor’s degree with 4+ year’s experience; an additional 2 years of experience might be considered for a degree.
Experience (basic knowledge) or willingness to learn Crestron programming
An understanding of IT equipment and service life as well as planning and implementation of equipment replacement
Experience with presentations with the ability to convey technical and business concepts to various audiences, ability to handle complex customer situations and interact with all levels of personnel to provide a quick and effective resolution.
Experience with resource management with the ability to manage teams, personnel and customers’ needs
Must have a current/active TS/SCI w/ Poly

Nice To Haves

Experience with customer ticketing systems such as ServiceNow
Expert Crestron programming capability a major +
Support to network devices (including servers) in support of AVMM/IPTV/Streaming services
PMP Certification, and ITIL Foundations V3 certification desired
Experience with large scale enterprise IT contracts.

Responsibilities

With minimum to no supervision and guidance, evaluate, design, document, install, implement, test, and perform problem isolation and resolution, monitor, tune, and enforce standards for AVMM End User Devices and related networks.
Maintain a complex range of AVMM and computer network components and systems.
Support integration of a total AVMM network including the planning, design, installation, maintenance, management, and coordination of the AVMM network.
Monitor, tune, and support basic existing AVMM devices (IPTV, Conference rooms of varying sizes and complexities) and network infrastructure to ensure stable, reliable, secure, and efficient AVMM operations.
Support Identification, assessment, and development of detailed requirements for upgrading AVMM networks, such as supporting re-architecture of network segments in order to facilitate new requirements, technologies and growth.
Analyze current products and recommends changes/upgrades to senior management.
Assembles and updates documentation in the form of problem and change management tickets.
Maintain timely and complete documentation of all daily and project work, using standard methods and procedures.
Troubleshoot, and devise solutions to complex operational problems within the capacity and operational limitations of installed equipment.
May lead a small team to complete larger efforts (modernization, refresh, projects).
Travel is required in support of service requirements ~20%. This position also offers opportunities to support other bodies of work, at different locations, and to travel both CONUS and OCONUS (no hostile areas) for AVMM support.