Jr. Audio Visual Support Technician (Conference Center)

General Dynamics Information Technology•Springfield, VA

5d•$85,850 - $116,150•Onsite

About The Position

Transform technology into opportunity as an Audio-Visual Support Technician (Conference Center) with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. Our work depends on TS/SCI cleared Audio Visual Support Technician (Conference Center) joining our team to support our intelligence customer in Springfield, VA.

Requirements

TS/SCI Clearance w/ ability to obtain CI Poly
Knowledge in one or more of the following areas: AMX, Crestron, and Extron A/V equipment, AMX touch panels, Camera control, Production switcher, Audio signals, Video signals, Understanding of audio mixers and speakers, Understanding of audio and video connections, Workstations (thin and thick clients), Monitors, Audio Visual Services, Voice and VTC Support Services.
Excellent troubleshooting capabilities and strong communication skills.
Strong work ethic and attention to detail.
Strong organizational skills.
Strong writing skills (document creation and management).
Strong time management skills and ability to work flexible schedules to meet job requirements.
Ability to work independently on projects and/or tasks.
Ability to regularly stand and walk between buildings on a large campus.
Ability to move and lift A/V equipment, monitors, and other hardware.
Experience and/or knowledgeable with Windows 11.
Technical understanding of Microsoft Office applications (Outlook; Word; Excel; PowerPoint; etc.).
Team player and willing to both share knowledge and learn from others to ensure team's success.
Enthusiasm and ability to adapt to new and changing technologies.
Requires Associates Degree or an equivalent combination of years of experience and education and 3+ years of prior relevant experience.

Nice To Haves

A+ Certification
N+ Certification
Security + or other DoD 8570.01M certification

Responsibilities

Serve as an Conference Center Audio Visual Liaison for all events
Facilitate meetings and engage regularly with customers to coordinate and plan emerging customer requirements for conference center events, address AV/IT related questions or concerns, and provide situational awareness to Conference Center stakeholders concerning upcoming maintenance of AV/IT systems or technology refresh efforts.
Provide live event support.
Maintain IT and AV equipment related to information displays, digital signage, monitors, laptops, video recording devices and other related end user devices.
Operate and manage equipment for presentations, sound, lighting and audio/video conferencing.
Develop Standard Operating Procedures (SOPs) for utilization of Conference Center equipment.
Escalate AV/IT issues to Tier 3 when needed.
Provide workstation (thick and thin client), VoIP Device, and voice and video conference support, which may include resolving AV/IT incidents from cradle to grave, working closely with engineering teams and other ISP Contractor Stakeholders when AV/IT issues require Tier 3 escalation or have dependencies external to the UDS contract.
Provide user education and training in basic hardware and software functions.
Create and maintain documentation and SOPs to train new employees.
Identify and execute process improvements and other enhancements that improve operational efficiency.

Benefits

Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace
variety of medical plan options, some with Health Savings Accounts
dental plan options
a vision plan
a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
full flex work weeks where possible
a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
short and long-term disability benefits
life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance