Audio Visual Specialist
About The Position
The Audio Visual Specialist will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience. AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.
Requirements
- Ability to provide a white glove customer experience.
- Ability to effectively communicate with employees, customers and colleagues
- Ability to use hand and power tools in a safe and efficient manner including soldering & crimping connectors
- Ability to work and think independently and ensuring to meet deadlines
- Intermediate computer knowledge
- Knowledge of basic signal flow for audio, video and control
- Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standards
- Minimum of a High School Diploma or equivalent
- Minimum of 1 – 3 years of audiovisual integration or support experience preferred
Nice To Haves
- Formal education in Electronics, Technology, or related field preferred
- Experience with video editing using an NLE program (Adobe Premiere, Final Cut, Davinci Resolve, etc.)
- Microsoft Teams and/or Zoom
- Lenovo Tap
- Q-SYS
- AMX Intro to Networking for AV Professionals
- Crestron Professional Installation
- Exton AV Associate Certification
- AVIXA Quick Start to the Audio-Visual Industry
- AVIXA CTS General Certification
Responsibilities
- Provide start up and dedicated Audio Visual Support for meetings and events
- Setup and breakdown of AV Technology in conference spaces, meeting rooms, training rooms, and labs to meet the customers meeting and event needs
- Provide White Glove Customer Service to all customers, clients, and guests
- Perform preventative maintenance tasks to help maintain customer spaces including but not limited to: ensuring that all technology works as designed and testing/repairing various hardware components
- Perform support tasks in a timely and quality conscious manner including but not limited to: meeting support, installing non-complex AV components, and video/audio recording support where applicable
- Provide consultation and guidance to customers regarding the technological needs for their upcoming meetings
- Responsible for job site documentation and providing client training on the AV Technology as needed
- Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL
- Understand and adhere to local safety standards for all site duties
- Occasional afterhours overtime and Saturday overtime
- Travel to various job sites as required
Benefits
- Medical benefits, including vision and dental
- Paid holidays, sick days, and personal days
- Training and professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
