Audio Visual (AV) Specialist

GD Information Technology•Arlington, TX

1d•Onsite

About The Position

The Audio Visual Specialist will contribute by configuring, operating, maintaining, and troubleshooting AV/VTC systems for live events, MS Teams meetings, and other communication needs. This role requires excellent communication, organizational, and technical skills to ensure seamless event execution and customer satisfaction. The specialist will support the design and implementation of AV solutions, evaluate new technologies, and provide recommendations to leadership. They will research and recommend emerging AV technologies, exercise independent judgment to create strategies for high-profile AV events and VTCs, and set up, operate, troubleshoot, and maintain AV/VTC equipment. Collaboration with clients to identify AV requirements and deliver tailored solutions is key. The role involves utilizing Outlook calendar and ticketing systems, providing technical support, user training, and documentation. Monitoring ticket queues, ensuring timely resolution, and escalating issues are also part of the responsibilities. Developing and documenting organizational policies and frameworks for AV systems and technology usage, as well as maintaining and documenting procedures, as-built diagrams, SOPs, and job aides, are crucial. Delivering top-tier customer service through professionalism, clear communication, and technical expertise is expected. Participation in team meetings, training sessions, and brainstorming opportunities, along with assisting with special projects and after-hours support when needed, are also required.

Requirements

AA/AS degree required, BA/BS preferred.
3+ years of experience managing conference rooms and AV systems (preferably in Government/Military environments).
Experience collaborating with VIPs and high-ranking professionals.
Proficiency in Microsoft Office suite, Outlook, SharePoint, and Adobe Acrobat.
Experience with VTC endpoints, conference room management, and AV system technologies.
Active SECRET clearance required.
Strong organizational and communication skills (written and verbal).
Effective multitasking and prioritization.
Adaptability under time constraints.
Ability to build trust and credibility with clients and team members.
Able to identify improvements to enhance customer satisfaction.
Commitment to punctuality and reliability.
Ability to learn quickly and upgrade certifications as needed.
US Citizenship Required: Yes

Nice To Haves

Photography, videography, and post-production experience preferred.
Active/Current CompTIA Security+ ce certification preferred.

Responsibilities

Configuring, operating, maintaining, and troubleshooting AV/VTC systems for live events, MS Teams meetings, and other communication needs.
Supporting the design and implementation of AV solutions for organizational needs.
Evaluating new technologies and providing recommendations to leadership to enhance infrastructure.
Researching and recommending emerging AV technologies to enhance operational capabilities and align with organizational objectives.
Creating strategies ensuring the seamless execution of high-profile AV events and VTCs.
Setting up, operating, troubleshooting, and maintaining AV/VTC equipment for conferences, live events, and virtual meetings (e.g., MS Teams).
Collaborating with clients to identify AV requirements and deliver tailored solutions.
Utilizing Outlook calendar and ticketing systems to manage and resolve support requests effectively.
Providing technical support, user training, and documentation for AV equipment and processes.
Monitoring ticket queues, creating and updating tickets, ensuring timely resolution, and escalating issues when necessary.
Developing and documenting organizational policies and frameworks for AV systems and technology usage, ensuring compliance with operational guidelines.
Maintaining and documenting procedures, as-built diagrams, SOPs, and job aides for AV/VTC systems.
Delivering top-tier customer service through professionalism, clear communication, and technical expertise.
Participating in team meetings, training sessions, and brainstorming opportunities.
Assisting with special projects and after-hours support when needed.

Benefits

Comprehensive benefits and wellness packages
401K with company match
Competitive pay
Paid time off
Variety of medical plan options, some with Health Savings Accounts
Dental plan options
Vision plan
Ability to contribute both pre and post-tax dollars to 401(k) up to the IRS annual limits and receive a company match
Full flex work weeks where possible
Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.