Audio Visual Manager

GreenSky Administrative Services•Alpharetta, GA

10h•Onsite

About The Position

The Audio-Visual Manager ensures that the company’s audiovisual and collaboration systems are dependable, perform well, and are managed with a strategic perspective. This role ensures seamless execution of executive, enterprise, and hybrid meetings by owning AV platforms, conference room technology, live events, and associated vendor relationships. The position plays a critical role in enabling productivity, maintaining professional meeting standards, and supporting executive and client-facing engagements across the organization.

Requirements

8+ years of experience supporting and/or managing enterprise audio-visual (AV) and collaboration environments (corporate offices, conference centers, or similar)
6+ years of hands-on troubleshooting experience across AV hardware, collaboration software, and network-dependent systems (audio DSP, cameras, microphones, control systems, codecs, etc.)
5+ years of experience supporting executive-level and client-facing meetings with professionalism and urgency, including live/on-call support during high-visibility events
4+ years of experience working in hybrid work environments supporting a mix of in-room and remote participants
4+ years of experience balancing hands-on operational support with process improvement, documentation, and standards (SOPs/runbooks)
Deep knowledge of enterprise AV signal flow, conferencing architectures, and room standards (audio, video, control, and display systems)
Strong troubleshooting and root-cause analysis skills across hardware, software, and network-dependent collaboration systems
Ability to design, standardize, and document repeatable processes (runbooks, SOPs, room commissioning checklists) to improve reliability and supportability
Skill in executive support: calm, professional presence; discretion; and the ability to prioritize and respond quickly during high-visibility meetings and events
Vendor and stakeholder management skills, including scoping work, managing SLAs/SOWs, and coordinating with Facilities, Security, and IT Infrastructure teams
Project planning and delivery skills for room upgrades, new buildouts, and technology refreshes, including scheduling, testing, and cutover support
Ability to monitor operational health, analyze recurring issues, and drive continuous improvements to reduce meeting disruptions
Clear written and verbal communication skills to translate technical issues into business impact and provide concise status updates

Nice To Haves

4+ years of experience supporting Microsoft Teams Rooms, Zoom Rooms, or similar enterprise meeting platforms
4+ years of experience with Crestron control systems and/or room reservation and scheduling platforms
4+ years of vendor, procurement, and contract management experience (SOWs, SLAs, service partners)
3+ years in a lead, supervisor, or manager-level capacity in IT or AV operations (people management experience strongly preferred)
Working knowledge of ITIL incident and change management processes (2+ years in an IT operations environment)
2+ years of live event setup/production experience (A/V install, stage audio, sound mixing, or streaming) is a plus
2+ years of working knowledge of video and audio recording equipment (capture cards, mixers, lighting, microphones)
Working knowledge of audio and video editing software/applications (e.g., Adobe Premiere, Audition, DaVinci Resolve, OBS; 2+ years preferred)
AVIXA Certified Technology Specialist (CTS) (preferred); CTS-I/CTS-D a strong plus
Crestron certifications (e.g., Crestron Certified Technician / DM / programming-related credentials)
Microsoft Teams Rooms / Microsoft 365 certifications or applied admin experience (e.g., Teams Administrator Associate)
ITIL 4 Foundation (preferred for incident/change process alignment)
CompTIA Network+ (or equivalent networking fundamentals) is a plus

Responsibilities

Manage daily audio-visual operations for conference rooms, executive areas, and collaboration spaces
Provide hands-on and remote support for executive meetings, town halls, departmental and group functions, as well as company-wide events
Serve as the escalation point for AV incidents impacting leadership business-critical meetings
Manage and maintain collaboration hardware (cameras, microphones, controllers, displays) and room platforms (e.g., Microsoft Teams Rooms)
Partner with Facilities, IT Infrastructure, Executive Management, and Security teams to ensure AV standards, room readiness, and maximum uptime
Establish and enforce AV standards, documentation, and operating procedures
Manage AV vendors, contracts, and service engagements as needed
Proactively monitor system health and implement improvements to reduce meeting disruptions
Plan and support new office buildouts, room upgrades, and technology refresh initiatives