Audio Visual Service Specialist

CTI • Allentown, PA

6d • $55,000 - $85,000 • Onsite

About The Position

CTI has been a leading audiovisual provider since we began in 1988, and from the beginning, our mission has been simple: to provide a fantastic customer experience. At CTI, our biggest asset is our people, and we know that sometimes the most awesome employees don’t fit the typical mold. If you are hardworking, friendly, and know the importance of fantastic customer service, you could be a good fit at CTI. We have developed a collaborative and lively working environment, where the best and the brightest show up to work each day ready to have fun and employ their passion for and knowledge of technology into everything they do. This creative atmosphere helps us apply and share our skills with our clients, who seek quality, high-end AV and Conference Solutions. So, what are we looking for? We are looking for an AV Service Specialist for our Allentown, PA branch, whose attitude, skills, and work ethic will embody our mission “to provide a fantastic customer experience”. Someone who is passionate about AV. We take pride in our employees, who are known in the industry as customer-focused problem-solvers who can get the job done. When the screen goes black, audio goes weird, or the room decides to have a personality, you’re the calm, clever fixer who gets everyone back on track. Join CTI to troubleshoot and tune up real‑world AV systems across all kinds of spaces—built on platforms like Crestron, Extron, Biamp, Poly, Yealink, AMX (and more)- and deliver the kind of customer experience people remember. If you can follow the signal, speak fluent “Crestron/Extron/Biamp,” and send AV gremlins packing; CTI wants you.

Requirements

• AV/IT Networking: At least 4 years of experience with commercial AV integration installations and troubleshooting are required.
• Customer Service Experience: A must! As you can see, our customers are #1, and we need someone who can take care of them and treat them as such.
• Attitude and Aptitude are key! We need someone who is eager to learn and comes to work ready to tackle any situation.

Nice To Haves

• An associate's degree is preferred, but not required. We take into account your experience/skill level and what you bring to the table as an individual.

Responsibilities

• Respond to customer service calls for installed AV systems
• Troubleshoot and resolve complex issues with: Displays, projection, and video walls, etc.
• Audio systems (DSPs, microphones, speakers, etc.)
• Video conferencing platforms (Teams Rooms, Zoom Rooms, room PCs, etc.)
• Control systems (Crestron, Extron, etc.)
• Resolve hardware, software, and configuration issues
• Conduct preventative maintenance to ensure all systems are operating at optimum levels
• Work with Programmers as needed to load updated files
• Customer-Facing Support
• Documentation & Ticketing
• Other tasks as assigned

Benefits

• Salary $55,000/yr - $85,000/yr (DOE)
• Employer-matched medical and dental insurance (available after 60 days of employment)
• Employer matched 401K up to 3% (after 6 months of employment)
• Bonus eligibility that is based on a results-oriented incentive plan (after 3 months of employment)
• A graduated PTO program, all major holidays off, as well as three “floating” holidays, available upon your first day of employment
• Special gifts for significant life events, such as marriage, the birth of a child, and buying a house.
• Cell phone reimbursement plan.
• Life Insurance, Long and Short Term Disability, 100% paid by CTI.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree