Audio Visual Service Specialist

CTI•Piscataway, NJ

2d•$65,000 - $95,000•Hybrid

About The Position

CTI has been a leading audiovisual provider since 1988, focused on providing a fantastic customer experience. We are looking for an AV Service Specialist for our Piscataway, NJ branch whose attitude, skills, and work ethic embody our mission: “to provide a fantastic customer experience.” This role involves troubleshooting and tuning up real-world AV systems across various spaces, built on platforms like Crestron, Extron, Biamp, Poly, Yealink, AMX, and more. The ideal candidate is a customer-focused problem-solver who can get the job done, especially when technical issues arise.

Requirements

At least 4 years of experience with commercial AV integration installations, preventative maintenance, and troubleshooting.
AV/IT Networking experience.
Customer Service Experience is a must.
Strong verbal and written communication skills.
Ability to work independently with minimal guidance, but ask questions when needed.
Eagerness to learn and tackle any situation.
Must be able to verify identity and eligibility to work in the United States and complete the required employment eligibility verification document form upon hire.

Nice To Haves

An associate's degree is preferred, but not required.
Experience with platforms like Crestron, Extron, Biamp, Poly, Yealink, AMX.

Responsibilities

Respond to customer service calls for installed AV systems in various locations (overnight travel is required, accommodations taken care of by CTI).
Troubleshoot and resolve complex issues with displays, projection, video walls, audio systems (DSPs, microphones, speakers), video conferencing platforms (Teams Rooms, Zoom Rooms, room PCs), and control systems (Crestron, Extron).
Resolve hardware, software, and configuration issues.
Conduct preventative maintenance to ensure all systems are operating at optimum levels.
Work with Programmers as needed to load updated files.
Provide Customer-Facing Support.
Handle Documentation & Ticketing.
Perform other tasks as assigned.

Benefits

Salary $65,000/yr - $95,000/yr (DOE)
Employer-matched medical and dental insurance (available after 60 days of employment)
Employer-matched 401 (k) up to 3% (after 6 months of employment)
Bonus eligibility based on a results-oriented incentive plan (after 3 months of employment)
A graduated PTO program
All major holidays off
Three “floating” holidays, available upon your first day of employment
Special gifts for significant life events, such as marriage, the birth of a child, and buying a house.
Cell phone reimbursement plan.
Life Insurance, Long and Short Term Disability, 100% paid by CTI.