Audio Visual Service Coordinator

CTI•Piscataway, NJ

11d•$45,000 - $60,000•Onsite

About The Position

CTI has been a leading audiovisual provider since 1988, with a mission to provide a fantastic customer experience. They are seeking a Service Coordinator to join their operations team at their New Jersey branch in Piscataway, NJ. The ideal candidate will embody the company's mission, be sharp, organized, friendly, dependable, personable, and enthusiastic. CTI offers necessary training, support, and a work environment to help employees succeed, valuing employees who are customer-focused problem-solvers. The company culture is highly valued, and they are looking for individuals who will embrace it and can work independently while knowing when to ask for help. Strong verbal and written communication skills are essential as the role will be the face of the company to clients.

Requirements

Minimum high school degree required
1-2 years of scheduling experience, preferably in a construction/service environment
Prefer at least 1-2 years in a corporate or hospitality environment
Customer service experience.
Strong verbal and written communication skills
Willingness to fearlessly embrace company culture.
Ability to work independently with minimal guidance (but aren’t afraid to ask the right questions when you need help!).

Responsibilities

Answer incoming calls from customers regarding service needs.
Schedule service calls nationwide.
Work with the operations team to schedule available techs for calls.
Follow up with service calls to ensure customer satisfaction.
Ensure that all service tickets are updated in our system.
Initialize RMAs and work with our shipping and receiving department to follow up.
Other duties as assigned.

Benefits

Base salary $45,000 to $60,000 (DOE).
Employer-matched medical, prescription, and dental insurance.
Vision Insurance discount (available after 60 days of employment).
Employer-matched 401 (k) up to 3% (after 6 months of employment).
Bonus eligibility that is based on a results-oriented incentive plan (after 3 months of employment).
A graduated PTO program, all major holidays off, as well as three “floating” holidays, available upon the first day of employment.
Special gifts for significant life events, such as marriage, the birth of a child, and buying a house.
Cell phone reimbursement plan.
Long and Short Term Disability 100% paid by CTI.
Life Insurance 100% paid by CTI.