Audio Visual Sales Project Coordinator

Nationwide Video•Wixom, MI

2d•$29 - $36•Onsite

About The Position

The Sales Project Coordinator is a primary customer-facing position for our Sales Division and is responsible for providing outstanding service to customers before, during and after a purchase. It is the responsibility of the Sales Project Coordinator to maintain and continuously improve a set of specific activities designed to enhance the level of customer satisfaction by ensuring that a product or service meets their expectations.

Requirements

Strong Data Entry Skills
Strong Transcription Skills
Basic Computer & Internet Skills
Excellent Organizational Skills
Excellent Interpersonal and Customer Service Skills
Strong Analytical and Problem-Solving Skills
Strong Telephone Handling and Etiquette
Strong Email Response Handling and Etiquette
Strong Microsoft Office Skills (Excel, PowerPoint, Outlook, Word)
Excellent Time Management Skills
Basic Web Research & Information Management Skills
Minimum of one year experience in A/V rental industry or related field.
Minimum of one year experience in project management.
High School Diploma or equivalent

Nice To Haves

2-5 years of experience in A/v rental industry or related field.
2-5 years of experience in project management.
Associates Degree or industry related Certification

Responsibilities

Helping the customer make the right decision in product selection.
Creating internal purchase orders and working with the procurement team.
Demonstrating broad knowledge in terms of equipment capability and compatibility with peripherals to the customer.
Maintaining and communicating deliverable timeframe to customer and sales staff.
Researching and documenting information on new customers, including: Credit card authorization, Credit references, Tracking payments, Tax information, Insurance certificates.
Verification of Order Fulfillment paperwork to ensure order completeness.
Provide sales assistance to the current sales team.
Research product information to create and/or modify quotes based on customer needs.
Confirm estimated time of arrival (ETA) with manufacturers on pending orders. Provide updates to the sales team and customers.
Oversight of the entire life cycle of order management, fulfillment, shipment, and post order for all new inventory sales.
Completes all customer and internal projects on time, to specifications, and with accuracy and efficiency.
Generate assorted reports and forecasts as needed by department managers.
Addresses questions, concerns, and/or complaints throughout the project/customer orders.
Acts as a liaison between the company, customers, and vendors.
Coordinate with the Logistics team to create shipments and organize all BOL documentation.
Communicate tracking status of outbound orders to confirm delivery.
Receive inbound customer inventory and perform Quality Control inspection for accuracy and completeness.
Solving delivery issues, including: Shipment tracking, Client communication in terms of item deliverables, Status updates.
Manage back-order status.