Audio Visual Production Lead

Starkey Canada•Eden Prairie, MN

7h•$75,460 - $99,750

About The Position

This senior technical expert plans, coordinates, and delivers audio, video, and production support for training summits, meetings, special events, webinars, and virtual productions in Starkey’s theater, studio, and training room facilities. The role provides advanced technical expertise, recommends technology enhancements, maintains production equipment, and leads troubleshooting to support reliable, high-quality production capabilities and exceptional experiences. As a senior member of the Audio Visual Production team, this position also provides technical leadership, mentoring, and day-to-day work guidance. It helps establish priorities, share best practices, and ensure consistent service delivery, while advising leadership and stakeholders on production capabilities, conferencing equipment, and technical improvements. The role does not have formal employee performance management responsibility.

Requirements

College-level coursework in Communication Arts, Digital Media, Audio/Visual Production, or a related technical field.
At least 5 years of progressively responsible audio/video production experience, including live and virtual event production.
Experience supporting complex, high-visibility corporate meetings, conferences, and special events.
Demonstrated advanced technical expertise in AV production systems, equipment, and troubleshooting.
Advanced knowledge of audio/visual production technologies, systems, and equipment.
Strong proficiency with control room AV hardware and software.
Advanced knowledge of auditorium, theater, and studio production equipment, including cameras, microphones, lighting, audio systems, and related technologies.
Strong knowledge of conference room equipment, including video projection, displays, audio systems, and integrated controls.
Proficiency with virtual meeting and broadcast platforms, including Webex, Microsoft Teams, Microsoft Stream, and online streaming platforms.
Experience with event audio and video recording, editing, and post-production.
Strong knowledge of computer hardware, software, PowerPoint, and presentation graphics.
Ability to diagnose and resolve complex technical issues across multiple AV systems and platforms.
Knowledge of emerging AV technologies and industry best practices.
Advanced technical expertise and strong problem-solving capabilities in AV production and technology.
Ability to serve as a trusted technical advisor and provide recommendations to leadership and stakeholders.
Ability to mentor, coach, and provide day-to-day technical guidance to team members.
Ability to coordinate work activities, prioritize assignments, and support team effectiveness without formal supervisory authority.
Strong organizational and project coordination skills, including the ability to manage multiple competing priorities.
Excellent customer service and relationship management skills.
Strong written and verbal communication skills, including the ability to explain complex technical concepts in understandable language.
Ability to work independently, exercise sound judgment, and take ownership of complex technical challenges.
Strong collaboration skills and the ability to influence others through technical expertise and professional credibility.
Ability to work effectively under pressure, adapt to changing requirements, and resolve issues quickly during live events.
Creative mindset focused on continuous improvement and high-quality production experiences.
Ability to remain patient, flexible, and solutions-focused when addressing technical challenges with diverse users.
Commitment to maintaining current technical knowledge through ongoing professional development, training, and certifications.
Ability to lift 50 or more pounds.
Flexibility to work extended hours, evenings, or weekends as required for meetings and special events.

Nice To Haves

Bachelor’s degree.
Relevant technical certifications or equivalent practical experience.
Experience providing technical guidance, mentoring, or training to other team members.
Experience in an enterprise or corporate event production environment.

Responsibilities

Lead and execute audio/visual production and technical support for trainings, meetings, special events, webinars, studio productions, and other large-scale Starkey events.
Serve as the senior technical resource for planning, coordinating, and executing live, virtual, and hybrid events.
Collaborate with leadership, meeting owners, and stakeholders to understand event requirements, recommend technical solutions, and ensure successful execution.
Plan, coordinate, and execute rehearsals, dry runs, and technical testing, including validating participant connectivity and compatibility with meeting technology.
Provide technical direction during events, including breakout sessions, participant management, presentation asset management, and system audio routing.
Configure, operate, maintain, and troubleshoot production equipment, including lighting, cameras, sound systems, and production software.
Evaluate emerging technologies and recommend improvements to production capabilities, reliability, and user experience.
Develop and share AV guidelines, best practices, and training resources for meeting and conferencing technologies.
Provide technical leadership, mentoring, coaching, knowledge sharing, and day-to-day work guidance to Audio Visual Production team members.
Help coordinate daily work activities, establish priorities, and distribute assignments to meet production commitments and service expectations.
Support team members in resolving escalated technical issues and identifying effective solutions.
Promote consistency in production standards, operational procedures, and technical best practices.
Identify process improvements and recommend resources, training, or technology enhancements to leadership.
Provide leadership with input on team capabilities, workload, and operational needs, without formal employee performance management responsibility.
Assess AV systems, equipment, and services to ensure they meet business requirements and production standards.
Monitor system performance, reliability, and service quality, and identify opportunities to improve operational effectiveness.
Research industry trends and emerging technologies and recommend equipment upgrades, system enhancements, and future investments.
Partner with internal teams, vendors, and external production resources to troubleshoot issues and implement technical solutions.
Support the development and maintenance of technical documentation, equipment standards, and operating procedures.
Recommend workflow, process, and service-delivery improvements to support evolving business needs.
Perform other duties and responsibilities as assigned.