Audio/Visual Field Engineer
About The Position
This is a 5+ month contract position located 100% onsite in Washington DC. The role involves providing white glove support for Audio/Video solutions in conference rooms, especially for larger events, meetings, and webinars. The position requires a strong understanding of ITIL processes, excellent communication skills, and a good grasp of Audio/Video technologies and VIP support for conference room setups. The company, Zones LLC, is a Global Solution Provider specializing in end-to-end IT solutions and has been in business for over 35 years. They operate in over 120 countries and are committed to diversity and equal employment opportunity.
Requirements
- Strong knowledge in ITIL process.
- ITIL Certification
- Strong communication
- Good understanding of Audio/Video technologies
- Good understanding of VIP support for conference rooms setup
- Good experience with End user and Deskside support
Responsibilities
- Provide white glove support onsite for Audio/Video solutions at conference rooms for larger events, meetings, and webinars.
- Perform tasks that require physical presence at a Customer Locations.
- Perform installation, configuration and troubleshooting of Audio/Video devices, Conference room devices, Windows devices, and Teams /Zoom conferencing solutions.
- Perform connectivity management tasks such as connecting, hard reset, soft reset, providing remote access to Level 2 teams while supporting whole meeting or event durations.
- Replace faulty or damaged Equipment Components, such as hard drives, power supplies, or network cards.
- Perform basic troubleshooting steps such as power cycling Devices or checking physical connections.
- Perform physical maintenance tasks such as rack and stack operations, Equipment labeling.
- Handle the installation, replacement, or removal of Equipment Components.
- Ensure proper physical connectivity by connecting and testing network cables, fiber optic connections and communication links.
- Maintain an inventory of Equipment, tracking serial numbers, and managing spare parts.
- Perform on-site troubleshooting tasks, such as verifying power and network Connectivity, checking indicator lights, or physically inspecting Devices.
- Perform asset management.
- Perform Audio/Video testing on conference rooms and prep the rooms 1 hour before the events or meetings.
Benefits
- medical coverage
- state-mandated sick leave
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
