Audio/Visual Field Engineer
About The Position
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done.
Requirements
- Strong knowledge in ITIL process.
- Good understanding of Audio/Video technologies
- Good understanding of VIP support for conference rooms setup
- Good experience with End user and Deskside support
Nice To Haves
- ITIL Certification
Responsibilities
- Provide white glove support onsite for Audio/Video solutions at conference rooms for larger events, meetings, and webinars.
- Perform tasks that require physical presence at a Customer Locations.
- Perform installation, configuration and troubleshooting of Audio/Video devices, Conference room devices, Windows devices, and Teams /Zoom conferencing solutions.
- Perform connectivity management tasks such as connecting, hard reset, soft reset, providing remote access to Level 2 teams while supporting whole meeting or event durations.
- Replace faulty or damaged Equipment Components, such as hard drives, power supplies, or network cards.
- Perform basic troubleshooting steps such as power cycling Devices or checking physical connections.
- Perform physical maintenance tasks such as rack and stack operations, Equipment labeling.
- Handle the installation, replacement, or removal of Equipment Components.
- Ensure proper physical connectivity by connecting and testing network cables, fiber optic connections and communication links.
- Maintain an inventory of Equipment, tracking serial numbers, and managing spare parts
- Perform on-site troubleshooting tasks, such as verifying power and network Connectivity, checking indicator lights, or physically inspecting Devices
- Perform asset management.
- Perform Audio/Video testing on conference rooms and prep the rooms 1 hour before the events or meetings
Benefits
- medical coverage
- state-mandated sick leave
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
