Audio/Visual Field Engineer

Zones.•Hopkinsville, KY

16h•Onsite

About The Position

This position is for an Audio/Visual Field Engineer at Zones LLC, a Global Solution Provider of end-to-end IT solutions. The role involves providing white glove support for Audio/Video solutions in conference rooms, particularly for larger events, meetings, and webinars. The engineer will perform installation, configuration, and troubleshooting of various devices including Audio/Video equipment, conference room systems, Windows devices, and Teams/Zoom conferencing solutions. The role requires physical presence at customer locations to perform tasks such as replacing faulty components, basic troubleshooting, physical maintenance like rack and stack operations, and ensuring proper network connectivity. Asset management, inventory tracking, and pre-event testing of conference rooms are also key responsibilities. Zones offers a comprehensive benefits package and fosters a diverse, collaborative culture focused on client centricity, passion for tech, and lifelong learning.

Requirements

Strong knowledge in ITIL process.
ITIL Certification
Strong communication
Good understanding of Audio/Video technologies
Good understanding of VIP support for conference rooms setup
Good experience with End user and Deskside support

Responsibilities

Provide white glove support onsite for Audio/Video solutions at conference rooms for larger events, meetings, and webinars.
Perform tasks that require physical presence at a Customer Locations.
Perform installation, configuration and troubleshooting of Audio/Video devices, Conference room devices, Windows devices, and Teams /Zoom conferencing solutions.
Perform connectivity management tasks such as connecting, hard reset, soft reset, providing remote access to Level 2 teams while supporting whole meeting or event durations.
Replace faulty or damaged Equipment Components, such as hard drives, power supplies, or network cards.
Perform basic troubleshooting steps such as power cycling Devices or checking physical connections.
Perform physical maintenance tasks such as rack and stack operations, Equipment labeling.
Handle the installation, replacement, or removal of Equipment Components.
Ensure proper physical connectivity by connecting and testing network cables, fiber optic connections and communication links.
Maintain an inventory of Equipment, tracking serial numbers, and managing spare parts.
Perform on-site troubleshooting tasks, such as verifying power and network Connectivity, checking indicator lights, or physically inspecting Devices.
Perform asset management.
Perform Audio/Video testing on conference rooms and prep the rooms 1 hour before the events or meetings.