Audio Visual Engineer

GreenSky Administrative Services•Alpharetta, GA

12h•Hybrid

About The Position

The Audio Visual Engineer is the hands-on technical owner of GreenSky’s conference room, collaboration, and live-event audiovisual environment. This individual contributor sits onsite in Atlanta, serves as the primary "hands and eyes" for executive, town hall, and hybrid meetings, and partners closely with the Senior Manager, Audio Visual on room engineering, deployments, and continuous improvement. The role exists to keep meeting experiences reliable, professional, and consistent across every space — from huddle rooms and standard conference rooms to the executive boardroom and large all-hands venues — and to drive AV standards that scale as the company grows.

Requirements

5+ years of hands-on experience supporting enterprise audio-visual and collaboration environments (corporate offices, conference centers, or similar).
4+ years of hands-on troubleshooting across AV hardware and network-dependent systems — audio DSPs, cameras, microphones, control systems, codecs, and displays.
3+ years supporting executive-level and client-facing meetings with professionalism and urgency, including live/on-call support during high-visibility events.
3+ years working in hybrid meeting environments supporting a mix of in-room and remote participants.
2+ years balancing hands-on operational support with process improvement, documentation, and standards (SOPs, runbooks, room baselines).
Demonstrated ability to work fully onsite, 5 days per week, in Atlanta, GA, and to flex for early-morning, evening, or occasional weekend events.
Strong working knowledge of enterprise AV signal flow, conferencing architectures, and room standards across audio, video, control, and display systems.
Hands-on troubleshooting and root-cause skills across AV hardware, collaboration software (Microsoft Teams, Zoom), and network-dependent systems (DSPs, cameras, microphones, codecs, control processors).
Ability to design, standardize, and document repeatable processes — runbooks, SOPs, room commissioning checklists, and signal-flow diagrams — that improve reliability and supportability.
Comfortable supporting executive and client-facing meetings: calm, professional presence; discretion; and the ability to prioritize and respond quickly during high-visibility events.
Project execution skills for room upgrades, new buildouts, and technology refreshes, including scheduling, testing, and cutover support.
Solid networking fundamentals (IP addressing, VLANs, QoS, switching) and the ability to partner effectively with Network Engineering on AV LAN design.
Clear written and verbal communication; able to translate technical issues into business impact and produce concise status updates and after-action notes.
Self-directed and accountable — operates well onsite with minimal oversight while partnering with remote and offshore IT functions.

Nice To Haves

3+ years of direct experience with Microsoft Teams Rooms and Zoom Rooms in an enterprise environment (deployment, configuration, and admin).

Responsibilities

Provide hands-on, onsite engineering and support for conference rooms, executive areas, collaboration spaces, and live/hybrid events at the Atlanta campus.
Serve as the primary technical responder for executive meetings, town halls, board meetings, and business-critical events — including proactive pre-meeting checks and real-time troubleshooting.
Configure, commission, and maintain Microsoft Teams Rooms, Zoom Rooms, and other enterprise meeting platforms, including cameras, microphones, DSPs, codecs, displays, control systems, and room reservation panels.
Program, tune, and troubleshoot Crestron, Extron, Biamp, Q-SYS, Shure, and Dante audio/video signal chains; lead root-cause analysis on recurring AV incidents and implement permanent fixes.
Lead AV deployments, room refreshes, and floor/office buildouts in partnership with Senior Management, Audio Visual, Facilities, Network Engineering, and Security — including cabling, rack builds, switch coordination, firmware alignment, cutover, and acceptance testing.
Build and maintain AV documentation: room baselines, signal-flow diagrams, configuration templates, validation checklists, runbooks, and conference room plaques/labeling standards.
Coordinate AV LAN, VLAN, and switching requirements with Network Operations; ensure AV devices are properly addressed, segmented, and monitored.
Act as the escalation point for the Service Desk and offshore/remote IT teams on AV incidents; provide knowledge transfer, training, and one-pagers to reduce repeat tickets.
Manage AV inventory, spares, cabling, and lifecycle planning; recommend refresh and standardization priorities to the Senior Manager, Audio Visual.
Support live event setup, sound mixing, and tear-down for two major off-site All Hands events per year and smaller departmental events (stage audio, wireless microphones, mixers, lighting, streaming, recording, and post-event media handoff).
Partner with AV integrators and vendors on installs, warranty work, and SOW execution; verify deliverables against GreenSky standards.