Sales Engineer - Audio Visual

Feyen Zylstra•Grand Rapids, MI

2d•Onsite

About The Position

Feyen Zylstra is seeking a Sales Engineer (Account Manager) - Audio Visual for their Grand Rapids office. This role is responsible for bringing in new clients and customers as well as maintaining existing accounts within FZ’s audio visual group. The ideal candidate is a technical leader, problem solver, process-oriented, a scorekeeper, and a relationship builder. They will leverage their expertise to find solutions for customers' hardest problems, ensure field team development and project success, and lead with safety. They will also be responsible for prioritization, delegation, risk assessment, communication, and multi-tasking to address issues and emergencies. The role emphasizes the use of processes, standards, and early risk assessment to mitigate problems, and a focus on measuring progress and results to achieve goals and maintain customer satisfaction. Building strong relationships with GCs, subcontractors, vendors, and coworkers is crucial, as is being visible and accessible on job sites, influencing others, resolving conflict, and treating others with respect.

Requirements

Bachelor’s degree or an equivalent combination of education and experience
Ability to understand industry codes, corporate practices, processes, and standards and their impact on project performance and customer satisfaction
Ability to travel regionally to project sites
High level AV, IT and IOT knowledge
Strong customer service orientation
Excellent organizational, communications, and project management skills
Strong written and verbal communication skills

Nice To Haves

CTS-E/D/I desired
Crestron DMC-E/Programming or equivalent
BiAmp TesiraFORTE & Server programming or equivalent

Responsibilities

Bringing in new clients and customers
Maintaining existing accounts within FZ’s audio visual group
Ensuring field team development and project success
Leading with safety
Prioritization, delegation, risk assessment, communication, and multi-tasking
Collaborating, directing, and getting the job done when problems arise
Using processes, standards, and early risk assessment to mitigate problems
Measuring progress and results, financial and otherwise
Holding yourself accountable to meet goals and maintain customer satisfaction
Connecting strategies to outcome and results
Building relationships with GCs, subcontractors, vendors, and coworkers
Being visible and accessible on job sites
Confidently influencing others and resolving conflict
Treating others with respect, appreciating differences, collaborating on the big things and communicating to prevent and avert problems