Audio Visual Engineer

TEKsystems•Boston, MA

1d•$40 - $50•Onsite

About The Position

We are looking for an AV/IT Systems Engineer who brings a strong customer service mindset, takes ownership of their work, and thrives in an active, event-driven environment. This role is ideal for someone who is comfortable working independently, makes sound decisions on their own, and proactively identifies ways to improve systems and user experiences. Success in this role requires being open-minded, strategic, and driven - someone who looks beyond fixing issues in the moment and works to prevent them in the future.

Requirements

2-5 years of experience in Audio-Visual Support, IT Support, AV production, or a related technical role
Hands-on experience supporting AV systems and general IT environments
Experience with Microsoft 365 Office Suite (Outlook, Excel, Teams, Powerpoint)
Understanding of core AV fundamentals including signal flow and system components
Strong organizational and documentation skills
Ability to operate effectively with high-profile clients in live events and high-pressure environments
Basic understanding of networking concepts
Customer-friendly, positive, solutions-oriented mindset
Ability to maintain a flexible work schedule, including occasional evenings and weekend coverage, to support events and operational needs.
Strong communication skills across technical and non-technical teams

Nice To Haves

Experience with video conferencing systems, mixers, microphones, PTZ cameras
Familiarity with Crestron, Q-SYS, digital signage, or AV-over-IP
AVIXA CTS certification or interest in pursuing

Responsibilities

Install, configure, operate, and maintain AV systems including audio, video, control systems, and conferencing technologies
Support the setup, testing, and execution of live events, validating system readiness in advance
Serve as a primary or supporting system operator for internal events and coordinate with third-party vendors for external event execution
Apply general networking knowledge (VLANs, IP addressing, connectivity) to support AV systems while following established network standards and best practices.
Troubleshoot and resolve issues across AV systems, workplace technology, and basic network-related environments
Provide initial triage support for general IT and end-user technology (monitors, docks, peripherals, conferencing systems), escalating issues as needed
Maintain a working understanding of power, cabling, signal flow, patching, routing, and distribution systems
Support and maintain video walls, digital signage platforms, and content distribution systems
Proactively identify opportunities to improve system reliability, user experience, and operational efficiency
Communicate system performance, risks, and recommendations to management
Create and maintain clear documentation (diagrams, SOPs, how-to guides, inventories)
Coordinate with vendors and service providers for installations, service, and diagnostics
Support standardization of AV and technology solutions across multiple NBDG locations
Support and maintain video wall and digital signage technology solutions, including installation, troubleshooting, and physical tasks requiring comfort with heights and lifting moderately heavy AV equipment.