Audio Video Support Technician # 26-27060

USTech Solutions • San Jose, CA

1d • Onsite

About The Position

The Audio Video Support Technician installs, maintains, monitors, and supports conference room and audiovisual technology across the organization. As part of the onsite AV support team, the technician helps keep conference rooms, collaboration spaces, executive briefing centers, and event venues operational and supports a seamless meeting experience. The role includes proactive room health checks, service-request response, troubleshooting audiovisual and conferencing issues, vendor coordination, and support for routine meetings and large corporate events.

The position supports enterprise conferencing and collaboration technologies, including Microsoft Teams, Zoom, Cisco video endpoints, Poly video conferencing systems, and WebEx. It also supports AV hardware and systems such as displays, projectors, microphones, cameras, speakers, control systems, and digital signal processors. The schedule describes two openings: one in Santa Clara on a swing shift and one in San Jose on a day shift. The position is a 12-month contract.

Requirements

• Three years of experience supporting enterprise audiovisual and video conferencing environments.
• Experience with Microsoft Teams, Zoom, Cisco video conferencing systems, Poly endpoints, and WebEx solutions.
• Experience troubleshooting audio, video, and collaboration technology issues.
• Knowledge of AV signal flow, audio systems, video distribution, and conferencing infrastructure.
• Experience supporting executive conference rooms and customer-facing meeting environments.
• Strong customer service and communication skills.
• Experience coordinating with external vendors and service providers.
• Ability to lift and install AV equipment and work in conference room environments.
• Ability to manage multiple priorities in a fast-paced support environment.
• Strong understanding of Microsoft Office, such as PowerPoint and Excel.
• Experience installing and configuring AV equipment.
• Knowledge of conference room operations and maintenance, event production support, vendor coordination, customer and executive support, technical documentation, and incident management processes.
• Strong verbal and written communication skills.

Nice To Haves

• Experience supporting live and hybrid corporate events.
• Familiarity with digital mixers, microphones, cameras, projectors, displays, and AV control systems.
• Experience with ServiceNow or other enterprise ticketing platforms.
• Basic understanding of networking concepts, including IP addressing, VLANs, QoS, and connectivity troubleshooting.
• Experience creating technical documentation, runbooks, and support procedures.
• CTS, CTS-I, CTS-D, Microsoft Teams Rooms, Zoom, or Cisco collaboration certifications.

Responsibilities

• Perform daily health checks and preventative maintenance of executive conference rooms and collaboration spaces.
• Monitor room technology and identify and resolve issues before they affect users.
• Troubleshoot audio, video, presentation, display, and conferencing issues.
• Install, configure, upgrade, and support conference room AV systems and related equipment.
• Keep room systems current with approved firmware, software, and security updates.
• Document recurring issues, resolutions, and operational procedures.
• Support Microsoft Teams, Zoom, Cisco video endpoints, Poly video conferencing systems, and WebEx collaboration solutions.
• Support displays, projectors, microphones, cameras, speakers, control systems, and digital signal processors.
• Troubleshoot room control systems, presentation devices, wireless collaboration tools, and peripheral equipment.
• Coordinate AV equipment moves, additions, and changes across multiple facilities.
• Respond to incidents, service requests, and escalations within established service level objectives.
• Work with team members and service providers to diagnose and resolve open issues.
• Coordinate repairs, warranty replacements, maintenance activities, and vendor support engagements.
• Track and document issue-resolution activities in approved ticketing systems.
• Provide onsite technical support for executive meetings and all-hands meetings.
• Assist with planning, setup, testing, and execution of company events.
• Participate in quarterly large-scale corporate events, coordinating with AV engineers, event producers, and stakeholders.
• Monitor room performance, availability, and user experience metrics.
• Participate in testing new AV technologies and conferencing solutions.
• Maintain accurate inventory records and equipment documentation.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed