Audio Engineering Intern (Hourly)

Austin Community College • Austin, TX

1d • Hybrid

About The Position

This is an hourly internship position assisting the Multimedia team with college-wide live events, including setup and breakdown for both in-person and virtual events. The role supports the use of media technology in multipurpose facilities, and involves answering technical support questions and issues. Employees serve as stewards to the college to ensure successful events for faculty, staff, and students. This position is both remote and in-person with a flexible schedule that includes evenings and weekends. Employees must reside in the State of Texas and have good internet access, with necessary equipment provided for remote work.

Requirements

• Previous customer service experience.
• Previous AV Technician experience.
• High School Diploma.
• Must have consistent high-speed internet connection in place of residence.
• Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.

Nice To Haves

• Associate degree or higher.
• Previous experience with AV installation and events.
• Working knowledge of Zoom.
• Working knowledge of analog and digital audio mixers.
• Working knowledge of lighting control consoles.
• Working knowledge of HDMI/SDI camera equipment.
• Working knowledge of Livestream video platforms (Livestream, YouTube, FB Live, LinkedIn Live).
• Working knowledge of Google Mail.
• Working knowledge of Blackboard.
• Working knowledge of Microsoft Office and Google Docs.
• Working knowledge of tablets (iPads/Android).
• Working knowledge of Microsoft Windows.
• Working knowledge of Apple MacOS, iOS and iPadOS.
• Bilingual in English/Spanish.
• Working knowledge of any or all of the following college-oriented areas: Admissions, Financial Aid, Cashier, Distance Learning, Registration, Adult Education, and Continuing Education, Early College Start, and Student Resources.

Responsibilities

• Assists Multimedia team with live media event setups and breakdowns, including video productions, video conferencing (Zoom), lighting, and audio (PA) support.
• Assists faculty/staff with technical issues in media classrooms and multipurpose facilities during live events, including multi-camera live-streaming and multi-room conferences.
• Troubleshooting of technology in classrooms and multipurpose facilities, referring technical and non-technical questions to the appropriate departments.
• Appropriately identifies and coordinates second tier requests when special technology requests are needed.
• Adheres to Family Educational Right to Privacy Act (FERPA) and other federal and state regulations regarding privacy.
• Provides feedback on frequent support requests for training opportunities.
• Communicates and coordinates with internal departments.

Benefits

• Medical, dental, life insurance, short- and long-term disability, retirement plans, and AD&D (for full-time faculty and staff employees after 60 days of employment).
• Retirement plans: Teacher Retirement System of Texas (TRS) and Optional Retirement Program (ORP-Faculty and Administrators Only) for full-time faculty and staff.
• ACC Money Purchase Plan (ACCMPP) for hourly employees.

What This Job Offers

• Career Level: Intern
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees