Audience Services Representative

Global Arts Live • Cambridge, MA

8d • Hybrid

About The Position

Global Arts Live + The Platform are seeking Audience Services Representatives to serve as the primary point of contact for ticketing patrons. Working under the guidance of the Audience Services Director, Coordinator, and Assistant, this role plays a key part in delivering exceptional customer service for Global Arts Live events across multiple venues in Greater Boston, as well as for rental events at our new performing arts center, The Platform.

Requirements

• Prior experience in box office and/or customer service preferred
• Experience working in a database, ticketing system, and/or CRM is a plus (Tessitura preferred)
• Proficiency in additional languages is a plus; multilingual candidates are encouraged to apply
• Discretion in handling confidential information
• Excellent communication and interpersonal skills
• Ability to work quickly in a fun fast-paced environment
• Flexibility to work evenings, weekends, and holidays as needed by event schedule

Nice To Haves

• Experience working in a database, ticketing system, and/or CRM is a plus (Tessitura preferred)
• Proficiency in additional languages is a plus; multilingual candidates are encouraged to apply

Responsibilities

• Process ticket sales during regular business hours and during performances via phone and in person
• Distribute Will Call tickets during performances
• Assist patrons with ticketing and event questions for Global Arts Live and renter events at The Platform
• Direct phone inquiries to the appropriate departments as needed
• Provide the highest level of customer service to all patrons
• Assist with all Box Office related mailings including tickets, brochures, and gift certificates
• Represent Global Arts Live Box Office at presenting venues as needed
• Update database with outside patron information as needed in a timely manner
• Assist as needed with cross-departmental projects including but not limited to special events, donor receptions, and rehearsal studio rentals.
• Responsibilities list is not exhaustive and may include other duties as assigned

Benefits

• complimentary ticket opportunities to Global Arts Live performances
• flexible scheduling
• opportunities for professional development and engagement with artists and the broader arts community

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed