Audience Services Representative
Los Angeles Philharmonic Association•Los Angeles, CA
4d•$21 - $25
About The Position
Provide direct telephone, letter, and electronic customer service for the public daily, serve as a sales and service agent to patrons of the Los Angeles Philharmonic Association, and enter customer feedback into the patron database.
Requirements
- 2-3 years of experience in the customer service field
- Previous ticketing experience preferable
- Flexible schedule required for day, evening, and weekend shifts
- Ability to work nights and weekend shifts, specifically Friday and Saturday
- Strong interpersonal skills with an ability to work well with people at all levels, across a diverse customer base
- Computer proficient in Microsoft Office and Windows Operating System
- Ability to think quickly and creatively problem-solve
- Excellent verbal and written communication skills
- Ability to type 40 wpm
- Superior interpersonal manners
- Excellent organizational skills
- Secondary language is essential
Nice To Haves
- Knowledge and have a passion for the arts is a plus
Responsibilities
- Provide high-level customer service to resolve complex or difficult customer inquiries by phone, letter, live chat and e-mail
- Enter customer feedback into patron database
- Function as information and sales representative for all events related to the Los Angeles Philharmonic Association, Walt Disney Concert Hall, and Hollywood Bowl
- Provide helpful information, including suggestions for events, performance, price options, parking options, directions, restaurants, access for patrons with disabilities or any other service provided by the Los Angeles Philharmonic Association; up-sell appropriate services and events
- Sell new and renewal subscriptions, flex plans, single tickets, gift cards, and related items
- Assist with database maintenance, add accounts in ticketing system, and correct patron information
- Take reservations for free admission events
- Make outgoing calls to patrons regarding program or event changes and new services or offerings as necessary
- Compose and distribute periodic customer comment reports
- Provide pre-concert customer service at the Hollywood Bowl Information Booth and Walt Disney Concert Hall
- Attend performances at the Hollywood Bowl; greeting guests and working with box office and house management to help reconcile onsite customer concerns
- Guide patrons through their online interactions with all pertinent web portals
- Assist Patron Services Manager as needed
- Other duties as assigned
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
