Audience Services Representative (Seasonal)

PAC NYC•New York, NY

1d•Onsite

About The Position

The Perelman Performing Arts Center (PAC NYC) opened in the Fall of 2023 and is envisioned as an anchor of the World Trade Center site. PAC NYC produces and presents multiple projects in theatre, dance, music and chamber opera within its three flexible and intimate performance spaces. The mission of PAC NYC is to create connections by cultivating bonds between extraordinary artists and communities, with exemplary performances in active dialogue across the arts, and in its flexible, intimate spaces, inviting conversation and new relationships. The art and audiences reflect the dynamic energy of all five boroughs of New York City, celebrating creative expression from around the world. PAC NYC is where the world trades ideas. As a Seasonal Audience Services Representative, you will engage directly with patrons and visitors of PAC NYC, welcoming them to the space and delivering a best-in-class experience. You will assist in ticket scanning, wayfinding, and ushering for performances, ensuring a smooth, resourceful, and accessible experience for each audience member. You will also process ticket sales over the phone and in person while working within the CRM (Spektrix) to maintain accurate data and communication. Seasonal Representatives must be available to work a minimum of one to three shifts during show weeks, up to a maximum of 29 hours per week, and may also pick up shifts for rental events and administrative shifts when available.

Requirements

Strong customer services skills, with the ability to be flexible and professional while handling all interactions with respect and diplomacy.
Comfortable with technology.
Ability to stand for extended periods (accommodations provided as needed).
Always maintain a professional appearance.
A genuine interest in performing arts.
A commitment to anti-racism and an eagerness to create a culture of belonging.
Must have availability to work evenings, weekends and holidays.
Final candidates must successfully complete a background check.

Nice To Haves

Experience using a ticketing platform and multi-line phone system is a plus.
Experience as an usher or similar experience preferred.
Cash handling and credit card transaction processing experience preferred.
Bilingual, multilingual or fluency in ASL a plus.
CPR Certification is a plus.

Responsibilities

Assist patrons with inquiries including directions to the theater, and recommendations for nearby parking, restaurants, and hotels.
Actively resolve patron concerns, or escalate to the manager on duty when needed.
Facilitate a positive experience for a diverse audience, including adherence to PAC NYC's inclusive, accessible, and antiracist expectations for all patrons.
Ushering patrons to their seats.
Scan and ensure ticket validity for all scheduled performances.
Provide information and assistance to patrons regarding PAC’s accessibility services.
Enforce all venue performance policies throughout the production.
Know and follow all emergency procedures when necessary.
May be assigned other related duties, as necessary.
Assist with ticket pick-up (will call).
Sell and process all ticket sales and merchandise in Spektrix (CRM).
Keep up to date on all offers, promotions, and upcoming events at PAC NYC.